Mobile RV Service Technician

Key Responsibilities

• Perform mobile diagnostics, maintenance, and repairs on a wide range of RV systems, including but not limited to: Electrical (12V/120V), Plumbing and water systems, Appliances, HVAC, Slide-outs, leveling systems, and general mechanical components.
• Complete repairs safely, efficiently, and in accordance with manufacturer guidelines and company standards.
• Verify repair quality before job closeout.

Customer Interaction & Service Experience

• Serve as the primary point of contact for customers during mobile service visits.
• Communicate findings, repair options, timelines, and costs clearly and professionally.
• Set realistic expectations and provide status updates throughout the service process.
• Maintain a courteous, solution-oriented approach while working at customer locations.

Estimates, Work Orders & Documentation

• Diagnose issues and prepare accurate service estimates in the field.
• Create, update, and close work orders using company systems or tools.
• Document labor, parts used, photos, and repair notes thoroughly and accurately.
• Obtain customer authorization prior to performing work beyond the original estimate.

Payment & Administrative Responsibilities

• Collect payment upon service completion in accordance with company policies.
• Ensure proper handling of invoices, receipts, and payment confirmations.
• Maintain accurate records for billing, warranty, and compliance purposes.

Travel & Vehicle Responsibility

• Travel to customer locations as assigned, managing routes and schedules efficiently.
• Operate and maintain company-provided service vehicles, tools, and equipment.
• Maintain inventory of commonly used parts and supplies, notifying leadership of replenishment needs.
• Maintain accurate DOT travel and trip records for drivers.
• Review driver logs, electronic logging device (ELD) data, and mileage reports.
• Ensure compliance with DOT Hours of Service (HOS) regulations.
• Identify and report log discrepancies or violations.

Compliance & Safety

• Follow all safety protocols, DOT requirements (if applicable), and company policies.
• Represent the company professionally in appearance, conduct, and workmanship.