Mobile Response Team Specialist - Day and Evening

South County Mental Health Center, Inc. is a private, non-profit, Joint Commission-accredited behavioral healthcare provider serving Southeast Palm Beach County. We are dedicated to delivering compassionate, high-quality mental health services to individuals and families in our community.

Responsibilities

• Provide crisis intervention to individuals located in the community
• Assess individuals requesting emergency services
• Respond to crisis situations and conduct risk assessments
• Complete safety planning with individuals experiencing a crisis
• Provide in-home and therapeutic services using an interactive approach
• Provide a minimum of three (3) follow-up interventions through face-to-face or telephone contact
• Provide warm handoffs to appropriate agencies and community services
• Assist clients with transportation, consent to treatment, releases of information, and attendance at initial appointments
• Interpret and apply the Baker Act and Marchman Act as appropriate
• Provide appropriate referrals and educational services within the community
• Attend staff meetings and treatment team meetings
• Conduct community outreach as needed
• Work closely with team members throughout the treatment process to coordinate services and meet client needs
• Coordinate appropriate discharge planning
• Maintain records and logs of mobile crisis assessments and community contacts, including telephone and face-to-face interactions
• Interact with community agencies and provide crisis intervention training and education
• Participate in quality improvement activities
• Perform other duties as assigned

Requirements

• Bachelor’s Degree from an accredited college or university in Social Sciences, Social Work, or a related field
• Two (2) years of experience in the delivery of crisis behavioral health services
• Knowledge of evaluation, assessment, and crisis intervention techniques
• Demonstrated emotional and psychological resilience when working in trauma and mental health situations
• Strong written and verbal communication skills
• Ability to work effectively as part of a team
• Valid FL Driver License

Preferred Qualifications

• Master’s Degree in Social Work, Psychology, Counseling, or a related field
• Advanced crisis counseling and intervention experience
• Experience providing community-based or mobile crisis services

Skills

• Advanced crisis counseling and intervention skills
• Advanced counseling and assessment skills
• Knowledge and ability to interpret the Baker Act, Marchman Act, abuse, and confidentiality laws
• Knowledge of program and Center policies and procedures
• Strong leadership and organizational skills
• Ability to write clear and concise assessments
• Strong written and verbal communication skills
• Ability to communicate professionally with staff, clients, families, and community partners
• Basic computer skills, including Microsoft Office applications
• Strong customer service and telephone communication skills
• Ability to work effectively with a wide range of staff, clients, and outside customers

Physical Demands

• Position requires working directly with individuals experiencing behavioral health crises
• Community-based and in-home services may require travel to various locations
• May involve working in unpredictable or high-stress environments associated with crisis intervention

Working Conditions

• Community-based behavioral health environment
• Frequent interaction with individuals experiencing mental health and behavioral health crises
• May require travel throughout the community to provide mobile crisis services
• Position may involve responding to emergency situations and working in environments outside of a traditional office setting

Performance Standards

• Quality and timeliness of crisis assessments and interventions
• Appropriate completion of risk assessments and safety planning
• Effectiveness of follow-up interventions and warm handoffs
• Accuracy and completeness of clinical documentation
• Effective coordination of referrals and discharge planning
• Compliance with applicable laws, regulations, and Center policies
• Participation in quality improvement activities
• Professional communication and collaboration with clients, families, staff, and community agencies

Schedule

Full-Time Position: Monday – Friday (hours may vary based on organizational needs)

Part-Time Positions: Schedule varies

Location: Community-based / In-person

Pay

$22 per hour (Bachelor’s Degree); $27 per hour (Master’s Degree)

Benefits

• Health, dental, and vision insurance
• Paid time off
• Life and long-term disability coverage
• Voluntary benefit options
• 401(k) with employer match

Background check required. Drug-free workplace.