Mobile Resort Manager - Tampa

About the role

The Resort Manager position at Pet Paradise in the Tampa, Florida area is seeking a dynamic leader to oversee daily operations, customer experience, and staff performance. This role requires mobility and may involve occasional travel and potential relocation.

Responsibilities

• Lead the resort team through daily operations by maintaining standards of conduct, cleanliness, and safety
• Manage resort staffing by creating schedules, communicating staffing needs, adjusting schedules based on customer volume, adhering to labor budgets, and submitting timely payroll
• Evaluate staffing levels, open necessary requisitions, interview and provide candidate feedback, and oversee resort hiring and terminations
• Train and coach resort team members based on company standards, policies, and procedures, delivering feedback in a constructive manner and promoting a collaborative environment
• Recognize talented team members and develop them for growth within the company through internal leadership development programs
• Keep a high level of communication through resort, regional, and corporate teams regarding resort operations and partner with maintenance crew on any building or facility issues
• Ensure resort’s compliance with all operational, safety, and related reporting protocols
• Maintain excellent customer service metrics such as NPS and reviews on Google and social media
• Utilize financial tools and analyze financial reports to identify and address trends and issues in sales and performance
• Manage labor and other resort costs, including maintaining an appropriate supply inventory, while adhering to pre-established budgets
• Call customers before and after reservations and handle resort-level customer escalations
• Organize and maintain policies and procedures for both back-of-house and front-of-house operations
• Aid new and current team members in completing their required courses and training guides, while also providing ongoing coaching and development
• Prepare and deliver annual performance reviews to team members on a timely basis
• Stay on top of email, phone, and other forms of operations, veterinary, and corporate communication, disseminating information to resort team as needed

Qualifications

• 3-5 years of experience in a management role overseeing at least 20 to 30 employees
• Bachelor’s or Associate’s degree (or equivalent) is preferred
• Strong leadership, communication, and collaboration skills, including the ability to manage, train, guide, and motivate employees
• Prior experience with interviewing, hiring, evaluating candidates, and assessing employee performance
• Previous leadership experience in animal care, retail, restaurant, hospitality operations, or similar
• Excellent organizational, time management, prioritization, and multitasking skills
• Skilled with common computer software, including Microsoft Office Suite (Outlook, Word, Excel)
• Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
• Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
• Valid driver’s license and working motor vehicle

Benefits

• Complimentary Pet Day Camp – Bring your dog with you to work!
• 30 Days of Complimentary Pet Boarding (non-holidays)
• On-demand pay with DailyPay
• Discounted Veterinary Care and Grooming Services (per location)
• Dog/Cat Adoption Assistance
• Fitness Reimbursement
• Paid Time Off
• 401(k) with company match
• Health (with company-funded HSA option), Dental and Vision Insurance

About Pet Paradise

Pet Paradise is a full-service pet care destination dedicated to giving pet parents access to all the premium care their furry family member needs. With over 60 locations across ten states, Pet Paradise offers resort-style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and overnight boarding that feels like home.

Company Policy, Federal and State Laws

We are an equal opportunity employer committed to drug-free, smoke-free workplaces. We prohibit discrimination because of age, color, race, religion, sex, disability, sexual orientation, or national origin.