Mobile Release Engineer

Daily Responsibilities

• Provide front-line technical support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, and Production Governance
• Solve production down situations under tight SLA deadlines
• Root cause and problem resolution follow-up
• Debug and fix production issues by analyzing UI Kit, Swift UI, Java, Kotlin, Native React, Xamarin, JavaScript, Queries, etc.
• As a part of the L2 support team, provide stand-by hrs. support on a rotational basis for a production system
• Look for efficiency improvement & productivity savings
• Drive & live by the culture of innovation resulting in a highly efficient team and improving operational efficiency
• Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, and server upgrades
• Communicate with all lines of business and management the overall status and health of the application, contribute to automation, and causal analysis, develop shared/common solutions, and proactively identify cross-functional or technical issues
• Interact with clients and demonstrate empathy to situations and challenges

Requirements

• 5+ years experience in Agile Scrum methodology with sprints of 2-weeks
• 5+ years experience with JIRA
• 3+ years Native Apps Development experience (iOS/Android), familiar with XCode/Android Studio
• Prior experience configuring native app (certificates, provisioning profiles)
• Version control system experience (GIT)
• Experience in bulk code merges and resolving conflicts
• Experience implementing CI/CD pipeline (Jenkins), support the build eco system, analyze build errors
• Experience in Sonar, Artifactory, Browserstack and tool chain development
• Experience in Fastlane
• Full understanding of SDLC best practices
• Ability to multi-task and work effectively in a deadline driven cross team environment
• Management of defects, follow-up until closure
• Strong verbal and written communication skills, including delivery of presentations
• Proven success working in a fast paced environment with shifting priorities while managing tactical and strategic deliverables to meet release time lines
• Strong analytical and problem solving skills
• Strong collaboration/co-ordination skills with multiple groups involving Development, QA, Business, Management, DevOps and Production Support
• Self-motivated individual that possesses strong time management and organizational skills
• Ability to quickly learn new tools
• Exposure and experience in build and deployment activities of Native Apps (IOS and Android)

Preferred

• Demonstrated Experience in Native Apps with Speed to Market projects
• Ability to think strategically about technical direction and engineering practices
• Ability to not only understand new technologies but also their impact to banking and online sales
• Either prior familiarity or ability to quickly learn banking processes, and support of banking products

Experience

Min. years of experience in the role is 3+ years and overall experience is 5+ years.