Mobile Operations Manager

About the role

The Mobile Operations Manager will oversee the deployment, logistics, and efficiency of SparkCharge’s mobile charging units and field teams. This role requires a leader who excels in process optimization, team management, and operational strategy, ensuring each customer interaction is seamless and high quality.

Responsibilities

• Daily Operations & Logistics:
  • Coordinate scheduling, dispatch, and routing for all mobile charging units.
  • Monitor real-time field operations, proactively addressing any issues or delays.
  • Optimize processes to reduce wait times and improve customer satisfaction.
  • Manage and oversee staff and vehicle fleet operations, including scheduling, dispatch, maintenance, and compliance for all mobile charging units.
• Team Leadership & Management:
  • Help hire, train, and supervise a team of field technicians and support staff.
  • Help set performance goals, conduct regular performance evaluations, and provide coaching to drive team growth and accountability.
  • Foster a positive, safety-focused culture emphasizing teamwork and continuous improvement.
• Process & Efficiency Optimization:
  • Analyze operational workflows and implement solutions to enhance speed, reduce costs, and improve service quality.
  • Use data and metrics to refine logistics, routing, and capacity planning for the mobile charging fleet.
  • Collaborate cross-functionally with departments like Customer Support, Product, and Technology to streamline overall operations.
• Quality Control & Safety Compliance:
  • Establish and enforce safety protocols, ensuring all operations align with local, state, and federal regulations.
  • Conduct regular inspections and audits of equipment, vehicles, and personnel to maintain operational excellence.
  • Develop and maintain standard operating procedures (SOPs) that adhere to industry best practices.
• Strategic Planning & Scalability:
  • Work closely with leadership to forecast demand, plan expansions, and drive strategic initiatives.
  • Identify opportunities for new service offerings or market segments, using insights from operational data and customer feedback.
  • Participate in budgeting, cost analysis, and capital expenditure planning to support sustainable growth.
• Customer & Partner Relations:
  • Collaborate with the Customer Success team to ensure high levels of customer satisfaction and resolve escalations promptly.
  • Maintain strong relationships with vendors, suppliers, and third-party partners critical to daily operations.

Qualifications

• Bachelor’s degree in Operations Management, Business Administration, Logistics, or a related field preferred.
• 5+ years of experience in operations, logistics, or field service management, with at least 2 years in a leadership role.

Pay

The Pay Range For This Role Is 85,000 - 90,000 USD per year(Somerville)