Mobile Home Service Technician

About Champion Home Builders

For decades, Champion has served as a leader in the manufactured housing industry and one of the largest mobile and modular home builders in North America. Champion offers many factory-built solutions, from single-family and multi-family homes to commercial and government buildings. Our manufactured homes, modular homes, mobile homes, park models, and commercial modular buildings can be found throughout the United States and western Canada. Throughout the organization, we act with integrity and respect. We take pride in our craftsmanship and build strong relationships with our customers, suppliers, and our employees.

About the Role

Execute warranty work on sold homes per the service work order. The Home Service Technician is key to a successful customer service experience. The main responsibility of this position is to repair common service issues associated with a new manufactured home. A major objective is to ensure customers are happy and stay happy with their new home.

This role will receive support and instruction from the Ephrata, PA manufacturing facility.

FLSA Status: Non-exempt

Responsibilities

• Manage work schedule by making appointments with customers.
• Pick up parts from factory as needed and verify parts with orders.
• Install new parts or repair issues per work order.
• Maintain logbook as per Department of Transportation.
• Maintain company vehicle, which includes keeping vehicle clean, stocked, and serviced regularly.
• Complete work orders and return them to the factory by mail or personal delivery.
• Perform carpentry work in the following areas:
  • Trim work
  • Roofing
  • Window replacement
  • Door realignment
  • Drywall repairs
  • Siding
  • Flooring
• Demonstrate proficient home repair skills, including:
  • Plumbing
  • Electrical
  • Repair/replace toilets, water heaters, light fixtures, door/cabinet hardware
• Maintain company tools and materials.
• Inform management of any issues.
• Represent Champion Home Builders with a friendly attitude and professional appearance.
• Demonstrate strong customer relation skills.

Requirements

• Ability to troubleshoot, reason, and solve problems.
• Excellent communication, both written and verbal.
• Understand and execute instructions.
• Computer literate (Microsoft Word, Outlook, Excel).
• Understand and comply with work safety policies and procedures.
• Must provide a valid driver’s license and hold a clean driving record.

Qualifications

High school diploma or general education degree (GED); or six months to one-year related experience and/or training; or equivalent combination of education and experience.

Benefits

• 401k Plan with Company Match
• Paid Vacation
• Paid Holidays
• Medical, Prescription, Dental, Vision, and Life Insurance