Mobile Health Support Specialist - 139509

About the role

The Mobile Health Support Specialist is a dynamic, community-facing role responsible for supporting mobile clinic operations and delivering an excellent patient and partner experience at service sites. This role plays a key role in outreach, patient engagement, and on-site coordination, while collaborating closely with the mobile health team to ensure efficient, welcoming, and high-quality care delivery.

Responsibilities

• Supports the setup, breakdown, and readiness of the mobile clinic, including ensuring supplies are stocked, spaces are clean and functional, and daily operational checklists are completed.
• Collaborates with the mobile health team to ensure efficient, welcoming, and high-quality care delivery.
• Supports clinic accessibility and continuity of services by operating the vehicle.
• Maintains a safe environment by observing and reporting safety concerns, supporting site awareness, and responding appropriately to incidents or emergencies in alignment with organizational protocol.
• Interacts professionally with all individuals, including managing challenging situations with de-escalation techniques and sound judgment.
• Adheres to organizational and departmental quality and service standards and may perform other related duties as assigned to support the success of the mobile health program.

Requirements

• Valid CA driver's license and a driving record that is in accordance with local policies/procedures.
• Commit to obtaining a Commercial License within first 6 months of employment.
• A minimum of 25 years of age.
• Four (4) years of relevant experience.
• Ability to work independently with limited supervision.
• Ability to keep information confidential.
• Proficient in Microsoft Office Suite.
• Demonstrate and always use customer friendly demeanor and etiquette.
• Ability to work with diverse individuals and those from historically marginalized backgrounds in a culturally sensitive manner.
• Excellent attention to detail.
• Ability to handle multiple, simultaneous tasks.
• Ability to remain calm, focused, and helpful under stress.
• Possess excellent communication skills and ability to follow through with assigned tasks.

Preferred Qualifications

• Two (2) years of experience in commercial driving vehicles (long box truck).
• One (1) year of experience in a clinical setting and/or EPIC EMR experience.
• Ability to read, write, and speak Spanish fluently.
• Commitment to participating and being a champion of UC San Diego Health’s Equity initiative.
• Commitment to the mission of UC San Diego Health.
• Holds an active (non-expired) Commercial Driver's license.