Mobile Expert | Bilingual, Spanish Preferred

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures employees receive a competitive base salary and compensation package, including wealth-building opportunities through an annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.

About the role

Mobile Experts (ME) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They live and breathe T-Mobile, acting as brand ambassadors who create energy and excitement around our products and services. Mobile Experts are obsessed with the connected world and thrive in a fast-paced environment where technology innovations, customer needs, and the retail experience continuously evolve. They build meaningful connections with customers, uncovering needs and passionately educating, demonstrating, and recommending device and service solutions. Mobile Experts meet performance targets, including sales, customer experience, and quality of sale metrics.

Responsibilities

• Serve and sell to customers while providing a best-in-class experience and building loyalty.
• Leverage digital tools in interactions and onboarding.
• Complete training on T-Mobile’s in-store experience, new skills, processes, and knowledge of systems and reference resources.
• Maximize time on shift by seeking information between customers and learning about innovations in wireless and technology.
• Partner with T-Mobile employees across channels, including business and customer service.

Requirements

• High School Diploma or GED (Required).
• 30 days of T-Mobile Mobile Associate experience (Preferred).
• 6 months of customer service and/or sales experience, preferably in a retail environment (Preferred).
• At least 18 years of age.
• Legally authorized to work in the United States.
• No travel required.

Skills

• Change Agility (Required).
• Communication (Required).
• Customer Problem Solving (Required).
• Customer Service (Required).
• Engaging People (Required).
• Multitasking (Required).
• Sales (Required).
• Teamwork Orientation (Required).

Pay

Hourly Base Pay: $21.50. Annualized Incentive Target: $18,000 (varies based on performance and full-time status). All employees are guaranteed to earn at least $20/hour inclusive of base pay and incentives. Every employee is also eligible for an Annual Stock Grant.

Benefits

• Medical, dental, and vision insurance.
• Flexible spending account.
• 401(k) with company match.
• Employee stock grants and stock purchase plan.
• Paid time off (up to 4 weeks for new full-time employees and 2.5 weeks for new part-time employees annually).
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care and enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability.
• Voluntary AD&D, accident, life, disability, and long-term care insurance.
• Mobile service and home internet discounts.
• Pet insurance.
• Commuter and transit programs.