Mobile Deployment Technician

Mecklenburg County IT Services (ITS) is seeking an Endpoint MDM Deployment Contractor to support the County’s Unified Endpoint Management (UEM) team. The contractor will play a critical role in the County’s Evergreen Refresh initiative, ensuring secure, efficient, and seamless deployment of mobile devices to County end users. This individual will also serve as the first line of support for County-issued mobile devices.

Responsibilities

• Configuring and setting up mobile devices in alignment with the County’s Evergreen Refresh program.
• Coordinating deployments of mobile devices to County end users, including scheduling, logistics, and user handoff.
• Receiving, processing, and tracking old devices for secure e-cycling and disposal according to County policy.
• Providing first-level support for break/fix issues, troubleshooting, and inquiries related to County-issued mobile devices.
• Collaborating with the Unified Endpoint Management team to ensure successful device transitions with minimal disruption to County operations.
• Maintaining accurate deployment, inventory, and support documentation.
• Ensuring compliance with County IT security standards and best practices during all deployment and support activities.

Requirements

• Hands-on experience with mobile device deployment and configuration, including iOS platforms. (3 years required)
• Familiarity with Mobile Device Management (MDM) platforms (e.g., Microsoft Intune, AirWatch, or similar). (3 years required)
• Ability to provide effective end-user support with strong troubleshooting and problem-resolution skills. (3 years required)
• Strong organizational skills for managing device scheduling, tracking, and handoffs. (3 years required)
• Ability to work collaboratively in a team environment while providing excellent customer service. (3 years required)
• Strong attention to detail and commitment to IT security practices. (3 years required)

Preferred Qualifications

• Prior experience with large-scale device deployment projects.
• Knowledge of County or government IT operations, policies, and security standards.
• Familiarity with device lifecycle management and e-cycling processes.

Benefits

• Long-term stability with multi-year opportunities and room to grow.
• Comprehensive health coverage for you and your family.
• 401(k) program for financial security.
• Support for immediate Green Card processing, if required.

Date Posted: 14-Aug-2026