Mobile Crisis Case Coordinator

Key Responsibilities

• Provide mobile crisis response (including after-hours), crisis intervention, and risk assessments for individuals experiencing mental health crises.
• Gather information from clients and collateral sources to assess risk of harm to self/others and recommend safety planning and/or higher levels of care.
• Use de-escalation techniques and assess scene safety; request law enforcement support when appropriate.
• Partner with the Mobile Crisis Peer and provide guidance on completing comprehensive client safety plans.
• Cook up referrals and linkages to mental health treatment, social services, respite, and other community resources.
• Consult and communicate with emergency departments, treatment providers, and other community partners to support care coordination.
• Maintain professional boundaries; uphold client rights; comply with mandatory reporting requirements.
• Document services in the EHR accurately and on time; review/approve crisis documentation completed by the Peer team member.
• Complete appropriate client follow-up as required and maintain ongoing communication with other providers.
• Work effectively in a fast-paced, changing environment and collaborate as a positive, team-oriented member.

  Qualifications

  • Education and work experience as follows:
  • Bachelor’s degree in behavioral health field.
  • For individuals in recovery from substance-use disorder, must have maintained continuous recovery for the previous two years at the time of hire.
  • Licenses and Certifications:
  • Trainee position (CS6 Pay Grade): Must be eligible/registered as QMHA-R through MHACBO upon hire or immediately after hiring and obtain QMHA-I certification within 6 months.
  • Certified position (CS7A Pay Grade): Must hold a current QMHA-I certification to be eligible.
  • Must maintain a valid Oregon Driver License or ability to obtain one upon hire, and be insurable under the organization’s auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations)
  • Current CPR and First Aid certifications (or obtain within 6 weeks of hiring).
  • PREFERRED:
  • Must have demonstrated competency or ability to attain competency for each of the following within a reasonable period:
  • Must be familiar with mental illness and substance use disorder populations, as well as people with disabilities;
  • Must have knowledge of alcohol and drug addiction and detoxification, community resources, and recovery programs;
  • Ability to complete and apply required trainings/certifications including First aid, CPR, administration of naloxone and overdose reversal, de-escalation strategies, trauma-informed crisis response, harm-reduction strategies including overdose intervention, etc.
  • Ability to function well, follow direction, and use good judgment in a high-paced and at times stressful environment;
  • Must have critical thinking skills;
  • Ability to work independently as well as participating as a positive, collaborative team member;
  • Proficiency in MS Office 365 (Word, Excel, Outlook), EHR platform, databases, virtual meeting platforms, internet, and ability to learn new or updated software;
  • Strong interpersonal and customer service skills, and ability to work effectively and respectfully in a diverse, multi-cultural environment;
  • Strong communication skills (oral and written);
  • Strong organizational skills and attention to detail, accuracy, and follow-through;
  • Excellent time management skills with a proven ability to meet deadlines;
  • Ability to maintain strict confidence as required by HIPAA, 42 CFR, and Oregon Statutes;
  • Ability to build and maintain positive relationships;
  • Ability to manage conflict resolution and anger/fear/hostility/violence of others appropriately and effectively.