Mobile Associate, Store-In-Store, Retail Sales, Bilingual Preferred

About the Role

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions, identifying customer needs, and passionately educating, demonstrating, and recommending solutions. They exceed performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Responsibilities

• Proactively engage with a broad range of customers in a high-traffic retail environment using digital tools, effective communication, and education to showcase the value of T-Mobile solutions.
• Leverage digital self-serve tools during customer interactions and the onboarding process to identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services.
• Recommend wireless solutions and guide customers on self-serving through the T-Mobile app to deepen relationships and ensure satisfaction.
• Complete training on T-Mobile’s in-store experience, new skills, products, processes, and system knowledge. Stay updated on personal results, promotions, and resources to remain "Customer Ready."
• Partner with nearby store locations for proper customer onboarding, skills practice, knowledge sharing, and store operations, including opening/closing procedures. Secure kiosk assets and report any lost keys or assets to management.
• Build rapport, trust, and loyalty with customers through personalized interactions, matching their pace, and exceeding expectations. Proactively reach out to potential customers, follow up, capture referrals, and manage "Be Back" processes.
• Perform price overrides for specialty offers specific to National Retail.
• Collaborate with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

Requirements

• High School Diploma or GED (required).
• 6 months of customer service and/or sales experience; retail environment preferred.
• At least 18 years of age.
• Legally authorized to work in the United States.
• No travel required.

Skills

• Coaching
• Communication
• Consultative Selling
• Customer Communications
• Customer Education
• Customer Engagement
• Customer Needs Identification
• Customer Referrals
• Customer Satisfaction Management
• Customer Service
• Leadership
• Product Knowledge
• Relationship Building
• Sales
• Sales Prospecting
• Sales Techniques

Pay

Hourly base pay starts at $18.00, plus $5.00 per hour training pay during the first 90 days. After completing on-the-job training, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year (actual incentives vary based on performance and full-time status). All employees are guaranteed to earn at least $20/hour inclusive of base pay and incentives.

Benefits

• Annual stock grant for all employees (T-Mobile is employee-owned).
• Employee Stock Purchase Plan (ESPP).
• 401(k) retirement plan.
• Free, year-round access to money coaches.
• Medical, dental, and vision insurance.
• Flexible Spending Account (FSA).
• Paid time off (PTO) and up to 12 paid holidays (approximately 4 weeks for new full-time employees and 2.5 weeks for new part-time employees annually).
• Paid parental and family leave.
• Family-building benefits, including adoption and fertility support.
• Backup care and enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care insurance.
• Mobile service and home internet discounts.
• Pet insurance.
• Commuter and transit programs.