Mobile Associate, Store-in-Store - Retail Sales, Bilingual Preferred

About the role

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They act as ambassadors who create energy and excitement around T-Mobile products and services, are obsessed with the connected world, and thrive in a high‑traffic environment where technology innovations, customer needs, and the retail experience continuously evolve. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions, identifying customer needs, and educating, demonstrating, and recommending solutions. They exceed performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality‑of‑sale metrics.

Responsibilities

• Proactively engages with a broad range of customers in a highly‑traffic retail environment.
• Uses digital tools, communicates effectively, educates customers, and showcases the value of T‑Mobile solutions.
• Consistently leverages digital self‑serve tools during customer interactions and the onboarding process.
• Identifies customer needs and uses solution‑based selling techniques to fully demonstrate the value of T‑Mobile products and services.
• Recommends wireless solutions and an onboarding solution centric to helping customers understand how to self‑serve and utilize the T‑Mobile app for wireless needs.
• Deepens relationships with customers and ensures their satisfaction.
• Completes training on the T‑Mobile in‑store experience, new skills, products and processes, and knowledge of systems and reference resources.
• Reviews personal results, current promotions, and updates on the Hub to be Customer Ready at all times.
• Continuously learns and improves skills to provide the best possible experience for customers.
• Partners with nearby store locations to properly/fully onboard customers.
• Performs skills practicing, knowledge sharing, store operations, opening and closing procedures.
• Carries keys to the kiosk cabinets, locks/secures kiosk and assets, and reports any lost keys or assets to the manager.
• Is customer‑obsessed: passionate, friendly, and engaging; connects on a personal level, matches the pace of the customer, builds rapport, trust, and loyalty.
• Commits to providing exceptional service and exceeding customer expectations.
• Proactively reaches out to potential customers to further drive sales activity in the location.
• Follows up with customers, captures referrals, manages Be Back processes, and builds relationships with new and existing customers.
• Has the ability to perform price overrides for specialty offers specific to National Retail.
• Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.

Requirements

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience; Retail environment preferred (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States

Skills

• Coaching (Required)
• Communication (Required)
• Consultative Selling (Required)
• Customer Communications (Required)
• Customer Education (Required)
• Customer Engagement (Required)
• Customer Needs Identification (Required)
• Customer Referrals (Required)
• Customer Satisfaction Management (Required)
• Customer Service (Required)
• Leadership (Required)
• Product Knowledge (Required)
• Relationship Building (Required)
• Sales (Required)
• Sales Prospecting (Required)
• Sales Techniques (Required)

Benefits

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off
• Up to 12 paid holidays (≈4 weeks for new full‑time employees, ≈2.5 weeks for new part‑time employees annually)
• Paid parental and family leave
• Family building benefits
• Back‑up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short‑ and long‑term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long‑term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs

Pay

• Hourly base pay: $18.00
• Training pay: $5.00 per hour (eligible during the first 90 days)
• After completing training, promotion to Mobile Expert role with eligibility for an annualized incentive target of $18,000/year (actual incentives vary by performance and full‑time status)
• All employees guaranteed to earn $20/hour inclusive of base pay and incentives
• Every employee eligible for an Annual Stock Grant