Mobile Associate, Store-in-Store - Retail Sales

About the role

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They engage with a broad range of customers in a highly-traffic retail environment, using digital tools, communicating effectively, educating customers, and showcasing the value of T-Mobile solutions.

Responsibilities

• Proactively engage with a broad range of customers in a highly-traffic retail environment.
• Use digital self-serve tools during customer interactions and the onboarding process.
• Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
• Recommend wireless solutions and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs.
• Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources.
• Review personal results, current promotions, and updates on the Hub to be Customer Ready at all times.
• Partner with nearby store locations to properly/fully on-board customers.
• Perform skills practicing, knowledge sharing, store operations, opening and closing procedures.
• Carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.

Qualifications

• A High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred.

Skills and Abilities

• Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.
• Effective at balancing customer experience and performance goals.
• Team Building: Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
• Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment.

Pay

Hourly Base Pay: $20.50, plus $5.00 per hour training pay. After completing on-the-job training, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status.

Schedule

Travel Required: No

Benefits

T-Mobile USA, Inc. offers a comprehensive benefits package including medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Additionally, eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs.

Contact Information

To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com. For reasonable accommodation inquiries, email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500.