Mobile Associate, Store-in-Store - Retail Sales
T-Mobile · Independence, MO · 1 wk ago
Business Development$18/hrPart-time
Job Responsibilities
- Proactively engages with a broad range of customers in a highly-traffic retail environment.
- Leverage digital self-serve tools during customer interactions and the onboarding process.
- Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
- Recommend wireless solutions and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs.
- Deepen relationships with customers and ensure their satisfaction.
- Perform skills practicing, knowledge sharing, store operations, opening and closing procedures.
- Carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
Education and Work Experience
- High School Diploma/GED
- 6 months of customer service and/or sales experience, Retail environment preferred
Knowledge, Skills and Abilities
- Coaching
- Communication
- Consultative Selling
- Customer Communications
- Customer Education
- Customer Engagement
- Customer Needs Identification
- Customer Referrals
- Customer Satisfaction Management
- Customer Service
- Leadership
- Product Knowledge
- Relationship Building
- Sales
- Sales Prospecting
- Sales Techniques
Qualifications
- At least 18 years of age
Benefits
- Medical, dental and vision insurance
- A flexible spending account
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
Pay
Hourly Base Pay: $18.00, plus $5.00 per hour training pay.
Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.
Schedule
No travel required.
Benefits
- Annual Stock Grant
Company Information
- T-Mobile USA, Inc. is an Equal Opportunity Employer.
- T-Mobile maintains a drug-free workplace.
- Applications will be accepted while the position remains posted. Internally posted positions will remain open for a minimum of 7 consecutive calendar days. External postings may be removed at any time based on business needs, candidate volume, or other operational considerations.