Mobile Associate, Store-in-Store, Retail Sales

About the role

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They engage with customers in a highly-traffic retail environment, using digital tools, communicating effectively, educating customers, and showcasing the value of T-Mobile solutions.

Responsibilities

• Proactively engage with a broad range of customers in a highly-traffic retail environment.
• Use digital self-serve tools during customer interactions and the onboarding process.
• Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
• Recommend wireless solutions and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs.
• Deepen relationships with customers and ensure their satisfaction.
• Perform skills practicing, knowledge sharing, store operations, opening and closing procedures.
• Carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
• Customer obsessed. Passionate, friendly, and engaging with customers. Connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction.
• Proactively reach out to potential customers to further drive sales activity in your location.
• Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
• Perform price overrides for our specialty offers specific to National Retail.
• Partner with nearby store locations to properly/fully on-board customers.
• Build relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.

Requirements

• A High School Diploma/GED.
• 6 months of customer service and/or sales experience, preferably in a retail environment.

Qualifications

• Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.
• Effective at balancing customer experience and performance goals.
• Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
• Competitive drive and confidence to succeed in a fast-paced sales environment.

Skills

• Customer Satisfaction.
• Team Building.
• Retail Sales.

Benefits

• Annual Stock Grant.
• Medical, Dental, and Vision Insurance.
• Flexible Spending Account.
• 401(k).
• Paid Time Off.
• Up to 12 Paid Holidays.
• Parental and Family Leave.
• Childcare Support.
• Tuition Assistance.
• College Coaching.
• Short- and Long-Term Disability.
• Voluntary AD&D Coverage.
• Voluntary Accident Coverage.
• Voluntary Life Insurance.
• Voluntary Disability Insurance.
• Voluntary Long-Term Care Insurance.
• Mobile Service & Home Internet Discounts.
• Pet Insurance.
• Access to Commuter and Transit Programs.

Pay

$19.50 per hour, plus $5.00 per hour training pay. After completing on-the-job training, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.

Schedule

Hourly.

Benefits

Full and part-time employees have access to the same benefits when eligible. Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

Contact Information

To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Equal Opportunity Employer

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.