Mobile Associate, Store-in-Store, Retail Sales

About the role

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They engage with customers in a highly-traffic retail environment, using digital tools, communicating effectively, educating customers, and showcasing the value of T-Mobile solutions.

Responsibilities

• Proactively engage with a broad range of customers in a highly-traffic retail environment.
• Use digital self-serve tools during customer interactions and the onboarding process.
• Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
• Recommend wireless solutions and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs.
• Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources.
• Review personal results, current promotions, and updates on the Hub to be Customer Ready at all times.
• Partner with nearby store locations to properly/fully on-board customers.
• Perform skills practicing, knowledge sharing, store operations, opening and closing procedures.
• Carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
• Build relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.

Requirements

• A High School Diploma/GED.
• 6 months of customer service and/or sales experience, preferably in a retail environment.

Qualifications

• Coaching.
• Communication.
• Consultative Selling.
• Customer Communications.
• Customer Education.
• Customer Engagement.
• Customer Needs Identification.
• Customer Referrals.
• Customer Satisfaction Management.
• Customer Service.
• Leadership.
• Product Knowledge.
• Relationship Building.
• Sales.
• Sales Prospecting.
• Sales Techniques.

Skills

• Customer Obsessed.
• Passionate, friendly, and engaging with customers.
• Connects on a personal level, matches the pace of the customer, builds rapport, trust, and loyalty with every interaction.
• Promotes sales activity in your location.
• Follows up with customers, captures referrals, manages Be Back processes, and builds relationships with new and existing customers.
• Performs price overrides for our specialty offers specific to National Retail.

Benefits

• Competitive base salary and compensation package.
• Multiple wealth-building opportunities including annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• Unlimited paid time off and up to 12 paid holidays.
• Medical, dental, and vision insurance.
• A flexible spending account.
• 401(k).
• Employee stock grants.
• Employee stock purchase plan.
• Paid parental and family leave.
• Family building benefits.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Access to commuter and transit programs.

Pay

Hourly Base Pay: $20.50, plus $5.00 per hour training pay. After completing on-the-job training, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.

Schedule

Hourly schedule varies based on the specific store location and shift requirements.

Benefits

Full and part-time employees have access to the same benefits when eligible. Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

Contact Information

To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Equal Opportunity Employer

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Applicant Accommodation

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.