Mobile Associate, Store-in-Store - Retail Sales
About the role
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They engage with customers in a highly-traffic retail environment, using digital tools to educate and showcase T-Mobile solutions.
Responsibilities
- Proactively engage with a broad range of customers in a retail environment.
- Use digital self-serve tools during customer interactions and the onboarding process.
- Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services.
- Recommend wireless solutions and an onboarding solution to help customers understand how to self-serve and utilize the T-Mobile app.
- Complete training on the T-Mobile in-store experience, new skills, products, and processes.
- Partner with nearby store locations to properly/onboard customers.
- Perform skills practicing, knowledge sharing, store operations, opening and closing procedures.
- Carry keys to the kiosk cabinets, lock/secure kiosks and assets, and report any lost keys or assets to your manager.
- Build relationships with nearby leadership and teams to support the customer experience from account set up to device support and account servicing.
Requirements
- High School Diploma/GED
- 6 months of customer service and/or sales experience, Retail environment preferred.
Qualifications
- Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.
- Team Building: Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
- Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment.
Skills and Abilities
- Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.
- Effective at balancing customer experience and performance goals.
- Team Building: Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
- Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment.
Benefits
- Medical, Dental, Vision Insurance
- Flexible Spending Account
- 401(k)
- Employee Stock Grants
- Employee Stock Purchase Plan
- Paid Time Off
- Up to 12 Paid Holidays
- Parental and Family Leave
- Family Building Benefits
- Childcare Subsidy
- Tuition Assistance
- College Coaching
- Short- and Long-Term Disability
- Voluntary AD&D Coverage
- Voluntary Accident Coverage
- Voluntary Life Insurance
- Voluntary Disability Insurance
- Voluntary Long-Term Care Insurance
- Mobile Service & Home Internet Discounts
- Pet Insurance
- Access to Commuter and Transit Programs
Pay
Hourly Base Pay: $19.50, plus $5.00 per hour training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status.
Schedule
Full-time positions available.
Benefits
Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!
Contact Information
To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com. For accommodation requests, email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500.