Mobile Associate, Store-in-Store, Bilingual Spanish - Retail Sales

Job Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment.
• Leverage digital self-serve tools during customer interactions and the onboarding process.
• Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
• Recommend wireless solutions and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs.
• Deepen relationships with customers and ensure their satisfaction.
• Perform skills practicing, knowledge sharing, store operations, opening and closing procedures.
• Carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.

Education and Work Experience

• High School Diploma/GED
• 6 months of customer service and/or sales experience, Retail environment preferred

Knowledge, Skills and Abilities

• Coaching
• Communication
• Customer Engagement
• Customer Needs Identification
• Customer Service
• Leadership
• Product Knowledge
• Relationship Building
• Sales
• Sales Techniques

Qualifications

• At least 18 years of age
• Legally authorized to work in the United States

Benefits

• Competitive base salary and compensation package
• Annual stock grant
• Employee stock purchase plan
• 401(k)
• Free, year-round money coaches
• Multiple wealth-building opportunities

Pay

Hourly Base Pay: $18.00, plus $5.00 per hour training pay.

Schedule

No travel required

Not DOT regulated

Not Safety Sensitive Position

Application Information

Applications will be accepted while the position remains posted. Internally posted positions will remain open for a minimum of 7 consecutive calendar days. External postings may be removed at any time based on business needs, candidate volume, or other operational considerations.