Mobile Associate, Store in Store | Bilingual/Spanish Preferred

About the role

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They engage with customers in a highly-traffic retail environment, using digital tools to educate and showcase T-Mobile solutions. They are passionate about customer service and thrive in a dynamic, evolving environment.

Responsibilities

• Engage with a broad range of customers in a highly-traffic retail environment.
• Use digital self-serve tools during customer interactions and the onboarding process.
• Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services.
• Complete training on the T-Mobile in-store experience, new skills, products, and processes.
• Partner with nearby store locations to properly/onboard customers.
• Perform skills practicing, knowledge sharing, store operations, opening and closing procedures.
• Carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
• Build relationships with nearby leadership and teams to support the customer experience from account set up to device support and account servicing.
• Proactively reach out to potential customers to drive sales activity in your location.
• Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
• Perform price overrides for specialty offers specific to National Retail.

Requirements

• High School Diploma/GED
• 6 months of customer service and/or sales experience, Retail environment preferred.

Qualifications

• Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.
• Team Building: Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
• Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment.

Skills and Abilities

• Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.
• Team Building: Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
• Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment.

Benefits

• Medical, dental, and vision insurance
• A flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs

Pay

Hourly Base Pay: $20.50, plus $5.00 per hour training pay. After completing training, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.

Schedule

Full-time and part-time employees have access to the same benefits when eligible. The schedule varies based on the specific store location and may include evening and weekend hours.

Benefits

Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

Contact Information

To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com. For accommodation requests, email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500.