Mobile Associate, Store-In-Store, Bilingual Preferred

Job Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment.
• Leverage digital self-serve tools during customer interactions and the onboarding process.
• Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
• Recommend wireless solutions and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs.
• Deepen relationships with customers and ensure their satisfaction.
• Build relationships with nearby leadership and teams to support the customer experience from account set up to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred.

Knowledge, Skills and Abilities

• Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals.
• Team Building: Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
• Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment.

Licenses and Certifications

• At least 18 years of age

Travel

• No

Pay

Hourly training pay for the first 90 days, then an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.

Schedule

Not specified

Benefits

T-Mobile USA, Inc. offers a comprehensive benefits package including medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Additionally, eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs.