Mobile Associate, Store-in-Store, Bilingual - Retail Sales
About the role
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They engage with a broad range of customers in a highly-traffic retail environment, using digital tools, communicating effectively, educating customers, and showcasing the value of T-Mobile solutions.
Responsibilities
- Proactively engage with a broad range of customers in a highly-traffic retail environment.
- Use digital self-serve tools during customer interactions and the onboarding process.
- Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
- Recommend wireless solutions and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs.
- Deepen relationships with customers and ensure their satisfaction.
- Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources.
- Review personal results, current promotions, and updates on the Hub to be Customer Ready at all times.
- Continuously learn and improve skills to provide the best possible experience for our customers.
- Partner with nearby store locations to properly/fully on-board customers.
- Perform skills practicing, knowledge sharing, store operations, opening and closing procedures.
- Carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
- Be customer obsessed. Passionate, friendly, and engaging with customers. Connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. Provide exceptional service, and exceed customer expectations.
- Proactively reach out to potential customers to further drive sales activity in your location.
- Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
- Perform price overrides for our specialty offers specific to National Retail.
- Build relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.
Requirements
- A High School Diploma/GED.
- 6 months of customer service and/or sales experience, preferably in a retail environment.
Qualifications
- Coaching.
- Communication.
- Customer Engagement.
- Customer Needs Identification.
- Customer Service.
- Leadership.
- Product Knowledge.
- Relationship Building.
- Sales.
- Sales Techniques.
Skills
- Coaching.
- Communication.
- Customer Engagement.
- Customer Needs Identification.
- Customer Service.
- Leadership.
- Product Knowledge.
- Relationship Building.
- Sales.
- Sales Techniques.
Benefits
- Medical Insurance.
- Dental Insurance.
- Vision Insurance.
- Flexible Spending Account.
- 401(k).
- Employee Stock Grants.
- Employee Stock Purchase Plan.
- Paid Time Off.
- Up to 12 Paid Holidays.
- Parental and Family Leave.
- Family Building Benefits.
- Childcare Subsidy.
- Tuition Assistance.
- College Coaching.
- Short- and Long-Term Disability.
- Voluntary AD&D Coverage.
- Voluntary Accident Coverage.
- Voluntary Life Insurance.
- Voluntary Disability Insurance.
- Voluntary Long-Term Care Insurance.
- Mobile Service & Home Internet Discounts.
- Pet Insurance.
- Access to Commuter and Transit Programs.
Pay
Hourly Base Pay: $18.00, plus $5.00 per hour training pay. After completing on-the-job training, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.
Schedule
Hours may vary based on store schedule and shift availability.
Benefits
Full and part-time employees have access to the same benefits when eligible. These benefits include medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, up to 12 paid holidays, parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Additionally, eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs.
Application Instructions
To apply for this career opportunity, visit www.t-mobilebenefits.com. For accommodation requests, email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500.