Mobile Associate, Store-in-Store, Bilingual - Retail Sales

About the role

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They engage with customers in a highly-traffic retail environment, using digital tools, communicating effectively, educating customers, and showcasing the value of T-Mobile solutions.

Responsibilities

• Proactively engage with a broad range of customers in a highly-traffic retail environment.
• Use digital self-serve tools during customer interactions and the onboarding process.
• Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
• Recommend wireless solutions and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs.
• Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources.
• Review personal results, current promotions, and updates on the Hub to be Customer Ready at all times.
• Partner with nearby store locations to properly/fully on-board customers.
• Perform skills practicing, knowledge sharing, store operations, opening and closing procedures.
• Carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.

Requirements

• A High School Diploma/GED.
• 6 months of customer service and/or sales experience, preferably in a retail environment.

Qualifications

• Coaching.
• Communication.
• Customer Engagement.
• Customer Needs Identification.
• Customer Service.
• Leadership.
• Product Knowledge.
• Relationship Building.
• Sales.
• Sales Techniques.

Skills

• Customer Obsessed.
• Passionate, Friendly, and Engaging with Customers.
• Personal Level Connections.
• Building Rapport, Trust, and Loyalty.
• Exceeding Customer Expectations.
• Proactive Outreach to Potential Customers.
• Follow-Up with Customers, Capture Referrals, Manage Be Back Processes, and Build Relationships.
• Ability to Perform Price Overrides for Specialty Offers Specific to National Retail.
• Partnering with Nearby Leadership and Teams to Support the Customer Experience.
• Ability to Perform Skills Practicing, Knowledge Sharing, Store Operations, Opening and Closing Procedures.

Benefits

• Competitive Base Salary and Compensation Package.
• Multiple Wealth-Building Opportunities through Annual Stock Grant, Employee Stock Purchase Plan, 401(k), and Access to Free, Year-Round Money Coaches.
• Unlimited Paid Time Off and Up to 12 Paid Holidays.
• Medical, Dental, and Vision Insurance.
• A Flexible Spending Account.
• 401(k).
• Employee Stock Grants.
• Employee Stock Purchase Plan.
• Paid Parental and Family Leave.
• Family Building Benefits.
• Childcare Subsidy.
• Tuition Assistance.
• College Coaching.
• Short- and Long-Term Disability.
• Voluntary AD&D Coverage.
• Voluntary Accident Coverage.
• Voluntary Life Insurance.
• Voluntary Disability Insurance.
• Voluntary Long-Term Care Insurance.
• Mobile Service & Home Internet Discounts.
• Pet Insurance.
• Access to Commuter and Transit Programs.

Pay

$18.00 per hour, plus $5.00 per hour training pay. After completing on-the-job training, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.

Schedule

Hourly schedule with varying hours to accommodate the needs of the National Sales partners.

Benefits

Full and part-time employees have access to the same benefits when eligible. These benefits include medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs.

Application Instructions

For more information on T-Mobile's amazing benefits, visit www.t-mobilebenefits.com.

Equal Opportunity Employer

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.