Mobile Associate, Store-in-Store, Bilingual Mandarin - Retail Sales

About the role

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They engage with customers in a highly-traffic retail environment, using digital tools, communicating effectively, educating customers, and showcasing the value of T-Mobile solutions.

Responsibilities

• Proactively engage with a broad range of customers in a highly-traffic retail environment.
• Leverage digital self-serve tools during customer interactions and the onboarding process.
• Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
• Recommend wireless solutions and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs.
• Deepen relationships with customers and ensure their satisfaction.
• Complete training on the T-Mobile in-store experience, new skills, products, and processes.
• Review personal results, current promotions, and updates on the Hub to be Customer Ready at all times.
• Partner with nearby store locations to properly/onboard customers.
• Perform skills practicing, knowledge sharing, store operations, opening and closing procedures.
• Carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
• Build relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.

Requirements

• A High School Diploma/GED.
• 6 months of customer service and/or sales experience, preferably in a retail environment.

Qualifications

• Coaching.
• Communication.
• Customer Engagement.
• Customer Needs Identification.
• Customer Service.
• Leadership.
• Product Knowledge.
• Relationship Building.
• Sales.
• Sales Techniques.

Skills

• Coaching.
• Communication.
• Customer Engagement.
• Customer Needs Identification.
• Customer Service.
• Leadership.
• Product Knowledge.
• Relationship Building.
• Sales.
• Sales Techniques.

Benefits

• Much more detailed information available at www.t-mobilebenefits.com.

Pay

$19.50 per hour, plus $5.00 per hour training pay. After completing on-the-job training, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.

Schedule

Hours may vary based on location and shift.

Benefits

• Medical, dental, and vision insurance.
• A flexible spending account.
• 401(k).
• Employee stock grants.
• Employee stock purchase plan.
• Paid time off.
• Up to 12 paid holidays.
• Parental and family leave.
• Family building benefits.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service & home internet discounts.
• Pet insurance.
• Access to commuter and transit programs.

Pay

Hourly Base Pay: $19.50, plus $5.00 per hour training pay. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.

Schedule

Hours may vary based on location and shift.

Benefits

• Medical, dental, and vision insurance.
• A flexible spending account.
• 401(k).
• Employee stock grants.
• Employee stock purchase plan.
• Paid time off.
• Up to 12 paid holidays.
• Parental and family leave.
• Family building benefits.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service & home internet discounts.
• Pet insurance.
• Access to commuter and transit programs.