Mobile Associate, Store-in-Store
Job Responsibilities
- Proactively engages with a broad range of customers in a highly-traffic retail environment.
- Leverage digital self-serve tools during customer interactions and the onboarding process.
- Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
- Recommend wireless solutions and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs.
- Deepen relationships with customers and ensure their satisfaction.
- Proactively reach out to potential customers to further drive sales activity in your location.
- Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
- Perform skills practicing, knowledge sharing, store operations, opening and closing procedures.
- Carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
Education and Work Experience
- High School Diploma/GED
- 6 months of customer service and/or sales experience, Retail environment preferred
Knowledge, Skills and Abilities
- Coaching
- Communication
- Consultative Selling
- Customer Communications
- Customer Education
- Customer Engagement
- Customer Needs Identification
- Customer Referrals
- Customer Satisfaction Management
- Customer Service
- Leadership
- Product Knowledge
- Relationship Building
- Sales
- Sales Prospecting
- Sales Techniques
Qualifications
- At least 18 years of age
- Legally authorized to work in the United States
Benefits
Full and part-time employees have access to the same benefits when eligible. These include medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!
Pay
All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.
Schedule
Travel Required: No
DOT Regulated
DOT Regulated Position: No
Safety Sensitive Position
Safety Sensitive Position: No