Mobile Associate, Store-in-Store

Job Overview

This role supports retail operations by engaging customers and representing the brand within partner store locations to drive sales and service excellence. It involves actively interacting with customers, identifying their needs, and recommending appropriate wireless solutions. The role requires leveraging digital tools and solution-based selling techniques to enhance customer understanding and satisfaction. Success is measured by meeting sales targets, delivering quality customer experiences, and maintaining high standards of service. The work directly influences customer loyalty and contributes to the overall performance of retail partner locations and the broader organization.

Job Responsibilities

• Engage proactively with diverse customers in a high-traffic retail environment to drive sales and promote wireless solutions
• Utilize digital self-service tools and solution-based selling to demonstrate product value and onboard customers effectively
• Complete ongoing training and maintain readiness by updating knowledge of products, processes, and systems
• Build rapport and trust with customers through personalized interactions and follow-up activities to enhance loyalty
• Collaborate with nearby store leadership and teams to support customer account setup, device support, and servicing
• Perform operational tasks including kiosk security, opening and closing procedures, and reporting lost assets
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• High School Diploma/GED (Required)
• 30 days T-Mobile Mobile Associate experience (Preferred)
• 6 months of customer service and/or sales experience, Retail environment preferred. (Preferred)

Knowledge, Skills and Abilities

• Coaching (Required)
• Communication (Required)
• Customer Needs Identification (Required)
• Customer Service (Required)
• Digital Transformation (Required)
• Leadership (Required)
• Mobile Telecommunications (Required)
• Product Knowledge (Required)
• Relationship Building (Required)
• Sales (Required)

Qualifications

At least 18 years of age

Benefits

Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

Pay

Hourly Base Pay: $19.50, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

Schedule

Not specified

Benefits

Not specified

Skills

• Coaching
• Communication
• Customer Needs Identification
• Customer Service
• Digital Transformation
• Leadership
• Mobile Telecommunications
• Product Knowledge
• Relationship Building
• Sales

Qualifications

• At least 18 years of age

Pay

• Hourly Base Pay: $19.50, plus $5.00 per hour training pay
• Annualized Incentive Target: $18,000/year (Actual incentives vary based on performance and full-time status)
• All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives
• Every employee at T-Mobile is eligible for an Annual Stock Grant

Benefits

• Medical, dental, and vision insurance
• A flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off
• Up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs

Qualifications

• At least 18 years of age

Pay

• Hourly Base Pay: $19.50, plus $5.00 per hour training pay
• Annualized Incentive Target: $18,000/year (Actual incentives vary based on performance and full-time status)
• All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives
• Every employee at T-Mobile is eligible for an Annual Stock Grant

Benefits

• Medical, dental, and vision insurance
• A flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off
• Up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs

Qualifications

• At least 18 years of age

Pay

• Hourly Base Pay: $19.50, plus $5.00 per hour training pay
• Annualized Incentive Target: $18,000/year (Actual incentives vary based on performance and full-time status)
• All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives
• Every employee at T-Mobile is eligible for an Annual Stock Grant

Benefits

• Medical, dental, and vision insurance
• A flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off
• Up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs

Qualifications

• At least 18 years of age

Pay

• Hourly Base Pay: $19.50, plus $5.00 per hour training pay
• Annualized Incentive Target: $18,000/year (Actual incentives vary based on performance and full-time status)
• All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives
• Every employee at T-Mobile is eligible for an Annual Stock Grant

Benefits

• Medical, dental, and vision insurance
• A flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off
• Up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs

Qualifications

• At least 18 years of age

Pay

• Hourly Base Pay: $19.50, plus $5.00 per hour training pay
• Annualized Incentive Target: $18,000/year (Actual incentives vary based on performance and full-time status)
• All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives
• Every employee at T-Mobile is eligible for an Annual Stock Grant

Benefits

• Medical, dental, and vision insurance
• A flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off
• Up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance