Mobile Associate - Retail Sales

About the role

This role supports retail sales by engaging customers within partner locations to promote wireless products and services effectively. It involves educating customers, demonstrating solutions, and using digital tools to enhance the customer experience. The role requires building strong customer relationships through meaningful interactions and solution-based selling techniques. Success is measured by meeting sales targets, providing quality customer experiences, and adhering to operational standards. The work directly influences customer satisfaction and contributes to the overall performance of the retail sales environment.

Responsibilities

• Engage proactively with customers in a high-traffic retail environment to drive wireless product and service sales
• Leverage digital self-service tools and solution-based selling to identify customer needs and demonstrate product value
• Complete training and maintain knowledge of products, processes, and systems to ensure readiness and operational compliance
• Build rapport and trust with customers by providing personalized service and managing follow-up activities to increase sales
• Collaborate with nearby leadership and teams to support customer account setup, device support, and servicing
• Also responsible for other duties/projects as assigned by business management as needed

Qualifications

• High School Diploma/GED (Required)
• 30 days T-Mobile Mobile Associate experience (Preferred)
• 6 months of customer service and/or sales experience, Retail environment preferred. (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States

Skills

• Coaching (Required)
• Communication (Required)
• Customer Needs Identification (Required)
• Customer Service (Required)
• Digital Transformation (Required)
• Leadership (Required)
• Mobile Telecommunications (Required)
• Product Knowledge (Required)
• Relationship Building (Required)
• Sales (Required)

Pay

• Hourly Base Pay: $18.00
• Annualized Incentive Target: $18,000
• Successful candidate’s actual incentive earnings vary based on performance and full-time status.
• All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.

Benefits

• Medical, dental and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays (about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually)
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service