Mobile Associate - Retail Sales

About the role

The secret to our success is an Un-carrier culture built on our obsession with creating extraordinary experiences—both for our people and for our customers. Your mission: bring your full self to work each day. That's where you come in. Store-in-Store Mobile Associates are the face of T-Mobile inside a warehouse/club kiosk setting, bringing energy, passion, and expertise to every customer interaction. This team excels in a high-traffic environment where technology constantly evolves, and customer needs change. Whether you're educating, demonstrating, or recommending solutions, if you're happy to provide outstanding experiences and help customers stay connected to what matters most apply now!

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment.
• You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile's warehouse/club member benefits.
• Complete training on the T-Mobile store-in-store experience, new skills, products, and processes, and knowledge of systems and reference resources.
• You will continuously learn and improve your skills to provide the best possible experience for our customers!
• Will perform skills practicing, knowledge sharing, and store operations.
• At T-Mobile, we are passionate about providing excellent customer experiences, being friendly, and engaging with customers.
• We can connect on a personal level, match the pace of the customer, establish rapport, trust, and loyalty with every interaction.
• As a member of our team, you are committed to providing exceptional service, and to exceeding customer expectations.
• You will proactively attract potential customers to further drive sales activity in your location.
• You can follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers.

Requirements

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment. (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States

Skills

• Coaching (Required)
• Leadership (Required)
• Sales Techniques (Required)
• Customer Education (Required)
• Sales (Required)
• Customer Communications (Required)
• Product Knowledge (Required)
• Customer Referrals (Required)
• Sales Prospecting (Required)
• Consultative Selling (Required)
• Customer Needs Identification (Required)
• Communication (Required)
• Customer Satisfaction Management (Required)
• Customer Service (Required)
• Customer Engagement (Required)
• Relationship Building (Required)

Benefits

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and