Mobile Asset Analyst(6029-1)

About the role

The Mobile Asset Analyst manages corporate mobile device inventory, lifecycle processes, procurement, and end-user support. This role combines technical expertise across mobile platforms with hands-on administration of ServiceNow and MDM systems to ensure enterprise devices are efficiently tracked, deployed, maintained, and retired in compliance with corporate security standards.

Reports To: Manager of IT Assets | Employment Type: Contract | Location: Corporate Headquarters

Responsibilities

• Mobile Device Inventory & Tracking – Maintain a comprehensive inventory of all mobile devices (smartphones, tablets, laptops) across the organization using ServiceNow and Mobile Device Management (MDM) platforms. Track device assignments, ownership, deployment status, and physical location to maintain audit-ready records and resolve discrepancies.
• Device Provisioning & Deployment – Coordinate device provisioning, including system configuration, custom imaging, and MDM enrollment prior to user distribution. Oversee the full device lifecycle from procurement to retirement, handling upgrades, warranty tracking, and secure disposal. Plan and execute routine hardware refreshes, enforcing proper data-wiping procedures on decommissioned equipment.
• ServiceNow Administration & Reporting – Maintain accurate mobile asset records within ServiceNow, building custom reports, dashboards, and queries to analyze fleet utilization. Deliver regular reporting on mobile fleet inventory, operating costs, compliance metrics, and optimization opportunities.
• Ticket Management & User Support – Resolve mobile device service requests and incident tickets within ServiceNow, assisting users with requests, configurations, and troubleshooting. Ensure all deployed hardware adheres to internal security policies, data privacy guidelines, and regulatory frameworks. Monitor security alerts, execute lost/stolen device protocols, and initiate remote wiping or device deactivation as required.

Qualifications

• High school diploma or GED equivalent; equivalent combination of education and hands-on technical experience considered.
• 2–3 years of experience in mobile device management (MDM), IT asset management (ITAM), or general technical support.
• Hands-on familiarity with iOS and Android operating systems alongside mobile asset lifecycle best practices.
• Proficiency with ServiceNow (or equivalent ITSM platforms), specifically asset management modules.
• Strong organizational skills to coordinate concurrent hardware deployments and incoming support requests.
• Clear written and verbal communication skills for technical documentation and end-user guidance.
• Baseline understanding of enterprise IT security protocols and data compliance standards.

Skills

• Organization & Detail Orientation – Rigorous approach to tracking large hardware fleets and maintaining data accuracy.
• Technical Prof