MIU MIU Client Advisor Wynn Las Vegas

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

About the role

To be the “ambassador” who conveys and promotes the Brand philosophy and Values to the final Clients, guiding them into the world of the Brands. As such, you will be responsible for maximizing individual and team sales, providing an extraordinary and memorable luxury customer experience by placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, and developing their Brand loyalty.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing excellence in service in accordance with the “client journey ceremony.”
• Capture Customer data into the Company CRM to connect with clients, maintain and develop relationships, offer a personalized approach, and create future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and partner with fellow colleagues, fostering open and constructive communication to ensure a consistent, exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
• Welcome and serve the customer, providing an excellent in-store experience at all times.
• Be proactively engaged in cross-selling across all Departments and maximize sales opportunities to achieve individual sales targets and KPIs.
• Stay up-to-date with fashion trends and competitors. Demonstrate Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain high standards for the shop floor and visual display, complying with Company operational guidelines and stock procedures.
• Contribute to maintaining a high level of security and be attentive to prevent product thefts.

Requirements

• Passion for selling and stores.
• Curiosity and interest in luxury, fashion, art, and design.
• Experience building long-lasting relationships with clients.
• Ability to work both in a team and independently.
• Excellent communication and interpersonal skills.
• Ambition, resilience, self-motivation, result-driven mindset, and problem-solving skills.
• Passion and knowledge of the managed product category.
• Fluency in English is a must; additional languages are a plus.

About Us

Joining our Company means working in a creative and international environment with teams motivated by curiosity and the quest for excellence. The engine of our success is the importance and value we place on the talent and passion of our people, leading to their professional growth.