Mitigation Technician/Estimator

About the role

Mitigation Restoration Technicians provide immediate response and mitigation services in the event of water, fire, mold, or other types of damage to commercial properties. They inspect the extent of the damage, assess necessary steps for remediation, and execute the restoration process.

Responsibilities

• Promptly respond to calls for mitigation services and take immediate action to prevent further damage.
• Inspect affected areas to evaluate the extent of damage and determine appropriate restoration procedures.
• Implement mitigation techniques such as water extraction, drying, dehumidification, and odor control.
• Accurately document all work performed, including damage assessments, restoration procedures, and materials used.
• Operate specialized equipment such as dehumidifiers, air movers, moisture meters, and thermal imaging cameras.
• Adhere to safety protocols and guidelines to ensure personal and team safety.
• Communicate effectively with customers, insurance providers, and team members to provide updates and address concerns.
• Conduct thorough checks to ensure restoration work meets industry standards and customer expectations.

Requirements

• High School diploma or equivalent.
• Previous experience in mitigation and/or restoration.
• IICRC certification preferred but not required.
• Strong problem-solving skills.
• Excellent attention to detail and efficient independent work.
• Professional and friendly communication with customers.
• Physical stamina to lift heavy equipment (60 lbs.) and work under pressure.
• Ability to work in a fast-paced environment.
• Knowledge of restoration techniques, equipment operation, and safety procedures.
• Valid driver's license and clean driving record.
• Ability to fly to remote jobsites when requested.
• Familiarity with computers and phone applications or quick learning ability.