Mitigation Technician

About the role

Fast track your career in the restoration field as an entry-level Mitigation Technician. Our teams help residential and commercial property owners recover from emergencies like fire, water and storms. We offer on-the-job training, making it an excellent opportunity to build a long-term career.

As a Paul Davis Mitigation Technician you will: Get more than just another job: you learn a trade in property restoration with paid training and on-the-job experience. Open doors to real long-term career potential, from entry-level tech to lead tech, project manager, or even running jobs and teams. Have an active role that's a lot of fun and not stuck sitting at a desk, and it stays in demand even when other industries slow down. Meaningful, rewarding and worthwhile work helping people in times of crisis, providing services to those in need.

Responsibilities

• Emergency Response: Promptly respond to property-damaging events, prioritizing safety, structural preservation, and customer care.
• Damage Assessment: Survey damage, conduct moisture inspections, and thoroughly record and evaluate the condition of the property and its contents.
• Mitigation & Repairs: Set up specialized drying equipment, perform demolition of damaged structural components using hand or power tools, and apply water mitigation and mold remediation techniques.
• Documentation: Use software or operating systems (like RMS) to record data, take photographs of the job site, and manage daily job notes.
• Customer Service: Interact directly with affected homeowners, answering questions and ensuring they feel supported during a stressful time.
• IICRC certification available as IICRC classes are offered.

Skills

• Knowledge of technology (iPhone, iPad, computer)
• Customer Service Skills
• Ability to learn and operate our primary operating systems: RMS, Xactimate, MICA and additional systems as requested
• Ability to create documents
• Ability to answer and communicate with customers over the phone and face to face
• Ability to work independently and/or with a team
• Ability to participate in an on-call schedule
• Ability to work within hazardous environments safely
• Ability to operate a company vehicle safely
• Maintain a level of confidentiality
• Flexibility to be on a rotational on-call schedule

Qualifications

• High School Diploma or GED
• Customer Service experience
• 1 plus year experience in a craft, trade, or manual labor position or equivalent schooling

Benefits

• Company vehicle for use during business hours
• Company shirts
• Company cell phone/cell phone allowance
• Maternity, Paternity & Adoption Leave
• Paid IICRC certification training when available
• 401(k)
• 401(k) matching
• Competitive salary
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development

Pay

$20.00 - $22.00 per hour + overtime and on-call bonuses