Mitigation Technician

About the role

The Mitigation Technician performs mitigation and restoration services at residential and commercial properties affected by water, fire, mold, or storm damage. This role involves emergency response, damage assessment, equipment setup, demolition, monitoring drying progress, and ensuring work is completed according to industry standards and company procedures.

Responsibilities

• Respond to emergency water losses and perform mitigation services
• Conduct inspections and assess water damage using moisture detection equipment
• Extract standing water and remove damaged materials
• Perform controlled demolition (drywall, flooring, insulation, cabinetry, etc.)
• Set up and monitor drying equipment including air movers, dehumidifiers, and air scrubbers
• Apply antimicrobial and cleaning treatments as required
• Ensure job sites are safe, clean, and properly contained
• Communicate with customers effectively regarding the restoration process
• Load and maintain equipment and vehicles
• Follow company procedures and IICRC standards
• Participate in on-call rotation for emergency response
• Discuss proprietary programs like Master Moments, a customer service initiative focused on customer communications
• Be prepared daily for scheduled jobs
• Check and complete job tasks daily when work is completed
• Work after hours and weekends on-call

Requirements

• Valid driver’s license with clean driving record
• Ability to lift 50–75 lbs. regularly
• Ability to work in confined spaces, crawlspaces, attics, and hazardous conditions
• Willingness to work irregular hours, including nights, weekends, and holidays
• Ability to operate hand tools and restoration equipment
• Strong problem-solving skills and attention to detail
• Professional demeanor and customer service skills
• Ability to pass background checks and drug screening
• Wear uniform per handbook
• Maintain vehicle cleanliness and maintenance

Skills

• Strong work ethic and reliability
• Ability to work independently and as part of a team
• Good communication skills
• Detail-oriented and organized
• Ability to work under pressure in emergency situations

Growth Opportunities

• Lead Mitigation Technician
• Mitigation Manager
• Senior Mitigation Manager
• Career advancement opportunities into Sales Management or Director-level roles

Benefits

• Competitive base salary
• Individual and territory-based performance incentives
• Leadership or override compensation tied to team production
• Vehicle allowance or mileage reimbursement
• Health, dental, and vision insurance
• Paid time off and company-recognized holidays
• Ongoing leadership and industry training

Work Environment

This role functions within both field-based operational environments at residential and commercial properties and office settings. It entails regular daily travel throughout the designated territory to engage with customers and insurance partners at their respective locations. Employees will be required to visit job sites, restoration projects, or commercial properties, which may involve exposure to hazardous environments requiring use of PPE including respirators, gloves, and protective suits. Exposure to dust, debris, and damaged structures. On-call availability for major events to include possible travel out of state.

Physical Requirements

The physical requirements described here are representative of those necessary to successfully perform the essential functions of this role. Employees in this position may be required to:

• Sit, stand, walk, and drive for extended periods
• Use standard office equipment including computers and mobile devices
• Occasionally lift or carry materials up to approximately 50-75 pounds
• Travel regularly within assigned territory
• Perform fingering and repetitive motions, such as movement of wrists, hands, and fingers while picking, pinching, and typing
• Express or exchange ideas with others quickly, accurately, and receive and act on detailed information
• Close visual acuity to perform detail-oriented activities at distances close to the eyes, such as preparing and analyzing data, viewing computer screens, and expansive reading
• Work inside environments with or without air conditioning and heating
• Travel for short periods of time

Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions in accordance with applicable law.

Background Check & Driving Requirements

Employment in this position may be contingent upon successful completion of:

• A background investigation
• Motor vehicle record review
• Verification of employment history
• Verification of education and credentials

Employees operating a company vehicle or driving for company business must maintain a valid driver’s license and an acceptable driving record in accordance with company policy and insurance requirements.