Mitigation Technician

Essential Duties and Responsibilities

• Respond on-site to water, mold, and storm damage emergencies
• Perform mitigation services including demo, extraction, drying, and cleanup under supervision
• Set up and monitor drying equipment (air movers, dehumidifiers, etc.)
• Follow IICRC standards and job-specific instructions from the Lead Technician
• Auxiliary in moisture readings, drying logs, and daily job tasks
• Maintain personal protective equipment (PPE) use, safety standards, and jobsite cleanliness

Job Site Support & Organization

• Load/unload trucks and organize tools, materials, and supplies
• Maintain cleanliness and readiness of vehicles and equipment
• Take before/after photos, ITEL samples, and complete work authorizations
• Execute assigned tasks with accuracy, speed, and professionalism
• Conduct daily job site walk-throughs and quality checks
• Maintain job site readiness, vehicle organization, and equipment tracking
• Communicate with ESC on job progress, resource needs, and field updates
• Support coordination with the Emergency Service Coordinator for estimate support

Documentation & Software

• Learn to operate software platforms like DASH, MICA, and Moisture Mapper
• Upload jobsite photos, notes, and readings as directed
• Audit-ready digital records and alignment with carrier expectations

Customer Experience & Communication

• Serve as the main point of contact for customers on-site
• Set clear expectations, answer questions, and resolve concerns professionally
• Ensure work authorizations, COS forms, and other documents are signed and submitted
• Support the Lead Technician in setting expectations and maintaining communication
• Represent Merit with professionalism and empathy

Continuous Improvement & Growth

• Complete IICRC WRT & ASD certification (company-supported)
• Attend jobsite training and team sessions to build technical knowledge
• Show initiative, ask questions, and take pride in the work being done
• Grow toward becoming a Lead Mitigation Technician through performance and commitment