Mitigation Technician

Responsibilities

• Participate in an on-call rotation and respond promptly to water, fire, and storm emergencies.
• Evaluate the extent of damage and determine the appropriate scope of mitigation.
• Perform mitigation tasks to stabilize the property and prevent secondary damage.
• Extract standing water and set drying equipment to dry affected structures and materials.
• Clean soot, smoke, and fire-related residue from affected surfaces and contents.
• Inventory, pack out, protect, and store customer contents with care.
• Perform mold remediation in accordance with industry standards and safety protocols.
• Complete accurate job documentation, including moisture readings and before-and-after photos.
• Maintain, clean, and stage drying and mitigation equipment for the next job.
• Follow all safety procedures and use required personal protective equipment.
• Communicate clearly with customers, adjusters, and internal teams throughout the job.
• Deliver a professional, empathetic experience to customers during a stressful time.
• Ensure work meets Highmark's quality standards before completion.
• Maintain and manage assigned company vehicle and equipment.

Requirements

• Previous experience in water and fire damage mitigation and restoration is beneficial.
• Certification in water and fire damage restoration (e.g., IICRC certification) is an advantage.
• Knowledge of restoration equipment and tools.
• Strong problem-solving skills and attention to detail.
• Physical fitness and the ability to work in physically demanding conditions.
• Excellent communication and customer service skills.
• Exemplify the 5 core values of Highmark: Trustworthy, Humble, Intentional, Driven & Wise.
• Valid driver’s license and good driving record and ability to pass an MVR screening.
• Valid DOT Medical Card or the ability to obtain DOT Medical Card.
• Must pass a background check.