MITIGATION TECHNICIAN

About the role

At Serclean, we specialize in water mitigation services, providing expert solutions to help our clients recover swiftly from unexpected water-related incidents. As an industry leader, we pride ourselves on our rapid response, cutting-edge techniques, and dedication to delivering exceptional results. We are seeking passionate and skilled individuals to join our expert water mitigation team. If you're eager to make a difference and thrive in a fast-paced, rewarding environment, discover the opportunities available with Serclean and help us set the standard for excellence in water mitigation services. The Mitigation Technician is a key leadership role within Serclean’s water mitigation team. This position is responsible for managing jobsite activity, overseeing technicians, and ensuring all water damage mitigation projects are completed safely, efficiently, and in accordance with IICRC and company standards. The role includes identifying additional service opportunities during projects and working closely with the sales team to ensure scope accuracy and customer satisfaction. The Lead Technician must model professionalism, follow all Standard Operating Procedures, and consistently deliver exceptional service.

Responsibilities

• Perform all aspects of water mitigation, including controlled demolition, equipment setup, moisture mapping, and jobsite cleanup.
• Identify and communicate additional scope needs to the mitigation manager and customers as needed.
• Lead on-site operations to ensure safety, organization, and proper workflow.
• Use moisture meters and monitoring tools to track drying progress and complete documentation daily.
• Enforce company safety policies and Standard Operating Procedures.
• Operate and maintain a company vehicle responsibly.
• Act as the on-site point of contact for clients.

Requirements

• High school diploma or equivalent required.