Mitigation Production Team Lead / Restoration Supervisor

About the role

Lead a SERVPRO mitigation crew in the field and help customers recover when property damage disrupts their home or business. This hands‑on mitigation management position is based primarily in the field, where you will guide daily production, coach technicians on active jobsites, keep your assigned service vehicle ready for response, and represent the brand with professionalism, urgency, and care when customers need steady leadership most. The role offers tangible ownership over daily mitigation production, competitive compensation and benefits, a company‑provided service vehicle, clear ownership expectations for vehicle cleanliness, organization, supplies, equipment care, and job readiness, career progression in a growing restoration business, professional development, training, and certification support, and the opportunity to make a visible difference for customers after water, fire, mold, or storm damage.

Responsibilities

• Lead mitigation crews on assigned jobsites and create a productive, safety‑focused field culture
• Coordinate and perform mitigation production processes while maintaining SERVPRO quality standards
• Own the readiness of your assigned service vehicle by keeping it clean, organized, stocked, equipment‑ready, and prepared for daily production or emergency response
• Set clear expectations for restoration technicians and provide coaching, daily direction, and onsite accountability
• Communicate professionally with customers, adjusters, property managers, vendors, project managers, and office staff
• Document job activity accurately and completely to support billing, compliance, and customer communication
• Manage labor, equipment, materials, and consumable usage on assigned projects
• Identify jobsite issues early and communicate solutions that keep projects moving forward

Requirements

• Valid driver’s license and ability to operate a company service vehicle responsibly
• High school diploma/GED preferred
• At least 1 year of experience in cleaning, restoration, mitigation, construction, or a related field
• Prior crew leadership, supervisory, or jobsite coordination experience preferred
• IICRC certification is a plus, but not required
• Ability to participate in after‑hours, weekend, or emergency work as business needs require
• Ability to successfully complete a background check subject to applicable law

Skills

• Ability to lift a minimum of 50 pounds regularly and occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, and work in tight spaces such as crawl spaces and attics
• Ability to repetitively push, pull, lift, and carry objects
• Ability to work with and around cleaning agents and restoration equipment
• Strong organization, communication, problem‑solving, and follow‑through skills

Benefits

• Health insurance
• Paid time off
• Training & development

Schedule

This is a full‑time, field‑based position generally working 8:00 a.m. – 5:00 p.m., Monday – Friday, 40 hours per week. Because restoration work often happens when customers need help most, this position may require extended hours, evenings, weekends, and participation in emergency response and the on‑call schedule. Travel is primarily local, with occasional out‑of‑area or overnight travel possible.