Mitigation Manager/Lead Technician

Responsibilities

• Perform water, fire, mold, and smoke mitigation services in accordance with industry specifications.
• Serve as the frontline responder for our company, inspecting sites, presenting solutions, and conducting restoration activities.
• Grow and supervise a team of mitigation technicians.
• Use Xactimate software to create proposals and write estimates.
• Act as the primary point of contact for customers and insurance agents throughout projects.
• Ensure projects are completed within established time frames and to customer satisfaction.
• Effectively communicate with managers on job status, scope, time, and resource status utilizing restoration management communications and documentation software.
• Maintain a clean, properly stocked, and organized truck and ensure all company equipment is well-maintained.
• Auxiliary in warehousing and facility-related tasks when necessary.
• Be accessible by phone and participate in after-hours emergencies and the on-call schedule.
• Schedule crews and manage multiple projects effectively.

Qualifications

• Minimum of 4 years of mitigation experience preferred.
• Management experience preferred.
• IICRC - WRT Certification at a minimum.
• Proficiency in Xactimate software.
• Strong multitasking, organizational skills, and ability to react quickly to situations.
• Experience with insurance claims and speaking directly with homeowners and adjusters.
• Strong customer service focus with effective communication skills.
• Project management experience with multiple jobs.
• Ability to work in a fast-paced environment.

Benefits

• Paid Time Off.
• Health Insurance Contribution.
• Retailer 401k plan contributions.
• Cell phone reimbursement.
• Bonus Program.

Pay

$50,000.00 – $70,000.00

Equal Employment Opportunity Statement

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.