Jobs · Management · Maine

Mitigation Estimator

Servpro of Augusta/Waterville · Augusta, ME · 4 wk ago
On-siteManagementFull-time

Primary Responsibilities

  • Establish and maintain strong customer relationships for mitigation services
  • Educate customers on the restoration and mitigation process, including timelines, expectations, and next steps
  • Absess property damage and work with customers to understand immediate needs, safety concerns, and potential upgrades
  • Ensure all estimates and scopes align with client requirements and insurance carrier guidelines
  • Analyze labor, materials, equipment, and time required for restoration and remediation projects
  • Create accurate sketches and develop an initial scope of work for mitigation and restoration services
  • Deliver consistent, detailed, and well-documented estimates using industry-standard tools
  • Identify project constraints, potential hazards, and required repairs or upgrades related to damage conditions
  • Collaborate with Project Managers and field teams to validate scope, pricing, and production approach
  • Identify, document, and finalize the full scope of work
  • Cookordinate with external resources as needed (e.g., adjusters, industrial hygienists, engineers, environmental testing firms) to ensure estimate accuracy
  • Assemble clear, accurate, and well-organized estimates for internal review and client submission
  • Communicate estimate details, project scope, and updates effectively with customers, insurance partners, and internal teams

Requirements

  • Bachelor’s degree in construction management, Business, or related field preferred
  • Minimum of 2 years of experience in restoration estimating, water/fire mitigation, and/or insurance adjusting
  • Strong customer service skills with the ability to manage customers during stressful loss situations
  • Excellent written and verbal communication skills for working with customers, adjusters, and internal teams
  • Proficiency in estimating software and familiarity with insurance carrier guidelines and TPA programs
  • Strong analytical, critical thinking, and problem-solving skills in evaluating property damage and determining scope of work
  • Ability to thrive in a fast-paced, emergency service environment with shifting priorities
  • Detail-oriented with strong organizational and documentation skills
  • Team-oriented mindset with the ability to collaborate effectively with production crews and office staff
  • Valid driver’s license with the ability to travel locally to job sites as needed

Physical and Work Environment Requirements

  • Walking and/or standing for extended periods throughout the day
  • Frequent driving and sitting
  • Sometimes use ladders and work at heights
  • Exposure to varying environmental conditions, including heat and humidity
  • Work environments may include active job sites with elevated noise levels

Rapid Response

  • Rapid response to water, fire, and other property damage events is a critical component of this role

Compensation

  • This is an annual salary + bonus and is based on experience

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