Mitigation Coach
About the role
A Mitigation Coach with Paul Davis will lead, coach, and develop the mitigation technician team to ensure operational excellence in field production, documentation, customer satisfaction, and equipment management. They will be responsible for overseeing all staffing, technician progression, training, performance standards, accountability, and compliance with drying science and mitigation protocols.
The Mitigation Coach will also support operational objectives related to cycle time, scorecard compliance, customer experience, and departmental readiness. They will also partner with leadership and Project Manager to maintain a high-performing, well-trained mitigation department capable of handling residential and commercial losses, while spending a significant amount of time in the field coaching and evaluating technicians.
Responsibilities and Qualifications
- Leadership, Coaching & Technician Development
- Assign technicians to appropriate levels based on skills, certifications, and performance.
- Manage the 90-day new hire progression process.
- Communicate technician career paths and hold team members accountable to their development.
- Conduct monthly performance and behavior reviews with documentation.
- Evaluate and coach technicians on documentation (RMS, MICA, Encircle, 12–24 hr reports).
- Ensure ProAssist is used on every customer visit.
- Support morale, accountability, and technician engagement.
- Operational & Technical Oversight
- Maintain equipment inventory through RMS tracking.
- Investigate missing equipment and ensure proper field handling.
- Forecast procurement needs based on projected volume.
- Ensure all drying equipment is serviced, cleaned, and maintained per manufacturer guidelines.
- Oversee truck loading, supply readiness, and vehicle maintenance schedules.
- Ensure weekly moisture meter calibration checks are completed and documented.
- Support overall mitigation performance metrics: cycle time, quality, scorecard compliance, customer satisfaction.
- Required Industry Skills & Training
- Strong understanding of drying science (psychrometrics, air movement, dehumidification).
- Proficiency with MICA, Encircle, RMS, and moisture meters.
- Ability to scope losses, write work orders, and oversee proper equipment installation.
- Knowledge of fire, water, storm, mold, and environmental safety practices.
- Experience training and coaching technicians in the field.
- Knowledge of OSHA, PPE usage, and jobsite safety.
- Preferred Certifications
- IICRC Water Restoration Technician (WRT)
- IICRC Applied Structural Drying (ASD)
- IICRC Fire & Smoke Restoration Technician (FSRT)
- IICRC Odor Control (OCT)
- OSHA-10 or OSHA-30
- First Aid / CPR
- Self-motivated, positive leadership style
- Strong work ethic and team-oriented mindset
- High emotional intelligence, empathy, and communication skills
- Strong problem-solving and planning abilities
- Thrives in a fast-paced, performance-driven environment
- Customer-focused, professional, and reliable
- Comfortable holding team members accountable
- Ability to work in various indoor and outdoor conditions
- Use of proper PPE when required
- Standing, walking, bending, squatting, climbing stairs
- Lifting up to 50 pounds
- Frequent field presence, minimal overnight travel
- Career growth and advancement opportunities
- Opportunity for long-term career growth and advancement
- Opportunity for overtime
- Paid time off
- Opportunity for advancement
- Great company culture
- Medical, Dental, and Vision Insurance
- 12 Paid Holidays
- Company Chaplaincy Services
- Flexible PTO and sick days
- Access to Paul Davis University
- Structured training in the Paul Davis Way
- Company-provided cell phone and technology
Desired Skills
Working Conditions and Physical Requirements
Compensation and Benefits
Why Paul Davis?
Join the leading restoration team to help us be THE difference-maker in the communities we serve while delivering exceptional results. We are a purpose-driven business, focusing on our Vision, Mission, Values, and Paul Davis’ 10 Serving Basics…this is how we win.
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
To provide opportunities for great people to deliver Best in Class results
(if you already have a resume on Indeed)
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
(if you already have a resume on Indeed)
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
(if you already have a resume on Indeed)
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
(if you already have a resume on Indeed)
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
(if you already have a resume on Indeed)
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
(if you already have a resume on Indeed)
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
(if you already have a resume on Indeed)
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
(