MIT Dispatcher

What You’ll Be Doing

• Act as the command center for incoming IT service requests (phone, email, Teams)
• Triage and prioritize tickets based on urgency, impact, and SLA commitments
• Dispatch work to the appropriate technicians, engineers, or escalation teams
• Proactively monitor ticket queues and workloads to prevent bottlenecks
• Keep customers informed with clear, professional communication
• Identify and escalate critical or high impact incidents
• Maintain clean, accurate documentation in PSA/ticketing systems

What Makes You A Great Fit

• Required : Strong customer service and communications skills (you’ll be customer facing), Highly organized with the ability to manage multiple priorities simultaneously, Comfortable working in a high volume, fast paced environment, Familiarity with basic IT terminology (networks, endpoints, tickets, etc.), Detail oriented with strong follow through, Ability to stay calm and efficient under pressure
• Preferred (What Helps You Stand Out): Experience in an MSP, service desk, or dispatch environment, Familiarity with tools like ConnectWise, Autotask, or similar PSA systems, Understanding of IT workflows (incident, service request, escalation), Entry level certs like CompTIA A+, Network +, Microsoft Fundamentals, etc.

Benefits & Perks

• Competitive Pay
• 401k with match + pension
• Full Medical, Dental, Vision + HSA
• Paid Time Off, Sick Days & Paid Holidays
• Mental health coverage
• Life Insurance
• Local Volunteer Opportunities

Schedule

Monday – Friday, 7:00 AM – 4:00 PM
On call rotation as needed

About Les Olson IT

Les Olson IT is one of the fastest-growing and most capable technology service providers in the West. We do I.T. the LOC Way—through talent, passion, and compassion—driving continual growth and a strong market position by delivering superior service. Unlike most technology companies, Les Olson IT has been in business for over 70 years. We are a family-owned and family-operated company, a tradition that began at the Olson family dinner table and continues today. From those beginnings, we have grown to more than 320 employees across nine locations in two states. We take great pride not only in providing attentive and effective service to our customers, but also in creating an environment where our team members can grow and develop both professionally and personally. We invest in our people, working with each employee to design a fulfilling career path that evolves as they do. At Les Olson IT, “work/life balance” isn't just a buzzword. We actively protect our employees' personal time and ensure they have the resources they need to care for themselves and their families.

MIT Service

South Salt Lake, UT