Mister Sparky Operations Coordinator

Key Responsibilities

• Oversee daily service, maintenance, and install workflows to ensure efficient job completion.
• Manage labor utilization, job assignments, workflow coordination, and technician routing.
• Ensure adherence to Mister Sparky operational standards, SOPs, and brand procedures.
• Support scheduling, on-call rotations, and operational workload planning.
• Aid in dispatching operations to ensure appropriate technician selection and job matching.

Safety & Compliance

• Enforce compliance with OSHA requirements and Mister Sparky safety protocols.
• Maintain safety tracking, conduct safety observations, and ensure corrective actions are implemented.
• Conduct and/or support incident investigations and ensure follow-up completion.
• Maintain licensing, permitting, and code compliance requirements for field operations.
• Ensure team members remain safety conscious at all times.

Field Leadership & Technician Development

• Manage, guide, and support field staff including technicians, installers, and supervisors.
• Conduct ride-alongs, job site evaluations, and quality checks to ensure high-quality workmanship.
• Lead technician meetings, field training sessions, and operational refreshers.
• Provide daily coaching, skill development, and communication training.
• Support recruiting, hiring recommendations, scheduling, performance reviews, and discipline with HR support.

Operational Performance & Process Improvement

• Implement best operational practices to achieve targeted gross margins and operational KPIs.
• Monitor workloads, job cycle times, callback rates, warranty trends, and job quality.
• Review service paperwork to ensure accuracy, consistency, and procedural compliance.
• Identify workflow inefficiencies and recommend improvements to enhance productivity.

Training & Continuous Improvement

• Maintain training and development programs for technicians using in-house resources, Success Academy®, online programs, and ride-alongs.
• Certify that Health, Safety & Environmental program requirements are met.
• Support development of technical and soft skills to improve performance and consistency.

Customer & Quality Management

• Resolve customer concerns, escalations, and service recovery needs promptly.
• Maintain a strong focus on customer satisfaction and 5-star service standards.
• Monitor rework, callbacks, and job quality to drive continuous improvement.
• Ensure accurate documentation of dispatch, arrival, and completion times.

Facilities, Fleet & Inventory Oversight (Operational Level)

• Support branch inventory management including labor spend, materials usage, vendor coordination, and fleet readiness.
• Conduct inspections, facility checks, and maintenance tasks to protect company assets.
• Work collaboratively with the Field Operations Coordinator and warehouse staff on inventory and staging.