Mistequa Hotel Housekeeper

Full-time position reporting to the Hotel Operations Manager.

About the role

The Hotel Housekeeper ensures excellent cleanliness standards throughout our facilities to enhance the customer experience by maintaining clean and orderly conditions.

Responsibilities

• Work with regulatory agencies such as the Gaming Commission, State, and Federal authorities.
• Learn and follow departmental policies and procedures as outlined in Internal Controls.
• Adhere to the Mistequa Casino Hotel Team Member Handbook and SMILE service standards.
• Maintain a positive and productive attitude with guests and team members.
• Clean and tidy all areas to standard cleanliness within time limits.
• Deliver excellent customer service.
• Create daily job lists and record all serviced rooms.
• Maintain equipment in good condition.
• Report shortages, damages, or security issues.
• Handle reasonable guest requests and escalate when necessary.
• Comply with health and safety regulations and company policies.
• Attend to Lobby Attendant and/or Laundry duties when scheduled.
• Perform other duties as assigned.

Requirements

• Must be 18 years of age.
• Proven working experience in a relevant field.
• High school diploma or GED preferred.
• Excellent guest service skills.
• Ability to work effectively in a team and independently.
• Strong prioritization and time management skills.
• Professionalism with attention to detail and speed.
• Ability to communicate effectively with all levels of team members, guests, and outside contacts.
• Ability to work in a fast-paced environment and handle periodic conditions of extreme urgency.

Physical Demands

• Regularly required to talk or hear.
• Regularly required to stand or walk for long periods.
• Occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
• Frequently required to lift and carry up to 55 pounds.
• Specific vision abilities required include close vision, distance vision, and color vision.

Work Environment

The noise level in the work environment is usually moderate to loud.

Regulatory and Compliance Responsibilities

• Must be 18 years of age to obtain and maintain a License D with Spokane Tribal Gaming Commission.
• Attend required training sessions offered by the Casinos.
• Perform duties in compliance with local laws and regulations.
• Knowledge of ordinances, regulations, laws, policies, and procedures relating to the department.
• Consult Internal Control Procedures and Policy Manuals for guidance.
• Report illegal activity to Security or appropriate levels of Management.
• Submit to a pre-employment drug test and random drug testing following employment.

Pay

$17.13 per hour plus tips.