Mission Support Administrator - Full Performance

About the role

The Mission Support Administrator (MSA) role in the WMA area involves independently managing and executing complex end-to-end (E2E) workflow processes, resolving cross-functional issues, and providing comprehensive administrative support to programs, projects, or functional areas. The work requires interpreting and applying established policies to unique and often complex situations, with minimal supervision.

Responsibilities

• Serve as primary point of contact (POC) for end-to-end (E2E) workflow processes; track, monitor, and ensure timely completion.
• Interpret and apply policies to standard and unique administrative scenarios in coordination with government POCs.
• Cook up and deliver briefings and status updates on projects, processes, or business areas.
• Support budget tracking and spend plan monitoring for assigned projects or functions.
• Conduct quality assurance checks; troubleshoot and refine workflows to increase efficiency.
• Ensure compliance with agency/IC policies; seek guidance for deviations and implement corrective actions.
• Lead daily administrative operations; manage calendars, meetings, off-sites, and conferences.
• Draft and edit original correspondence; represent work unit at internal and external meetings as needed.
• Cook up and deliver briefings and status updates on projects, processes, or business areas.
• Coordinate office moves and renovations in collaboration with facilities teams.
• Administer and troubleshoot office databases, SharePoint sites, and T&A systems; perform data clean-up.
• Support travel planning, passport/visa processing, and submission of vouchers (travel, POV, training).
• Manage office inventory, supply orders, and equipment maintenance.
• Greet and escort visitors; manage clearance passes and access requests.
• Maintain organized office files; ensure compliance with Records Control Schedule.
• Cook up and deliver briefings and status updates on projects, processes, or business areas.
• Coordinate check-in/check-out processes for incoming and outgoing personnel.

Requirements

• Must possess a high school diploma.
• A minimum of four (4) years of prior administrative support or comparable experience, demonstrating the ability to perform at increased levels of complexity and responsibility through problem solving, working independently, sound judgment, and initiative.
• Applicable higher education may be substituted for up to one (1) year of work experience.
• Apply policies and procedures to unique and complex administrative situations.
• Deep knowledge of Agency and IC administrative processes and systems.
• Proficient in internal admin support tools and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Basic understanding of project management to support end-to-end workflows.
• Strong analytical skills to interpret complex data and develop actionable insights.
• Clear written communication skills for composing original, moderately complex documents.
• Effective verbal communication to explain procedures and address stakeholder questions.
• Strong planning and organizational skills to manage multiple workflow activities.
• Representational skills to engage in meetings and forums with professionalism and protocol.
• Excellent interpersonal skills to gather requirements and maintain collaborative relationships.
• Prioritize and manage multiple workflow activities.
• Proven time management skills to adapt to changing priorities.
• High level of discretion and confidentiality handling sensitive information.
• Ability to build and maintain a broad professional network across the workforce.
• Ability to train, mentor, and guide junior administrative personnel.
• Ability to complete PGI application process, fingerprints, and background investigation.
• Ability to pass a pre-employment drug screening and periodic random drug screening throughout the duration of employment.

Qualifications

• U.S. Citizenship Required.
• Security Clearance: Minimum of a U.S. Government TS/SCI with Polygraph.
• Preferred qualifications include an associate or bachelor's degree.