Mission Solutions Engineer

What You Will Be Doing

• Serve as the technical subject matter expert during customer meetings, demonstrations, evaluations, operational exercises, and mission-focused engagements.
• Support business development, capture efforts, and customer engagements by articulating Dragonfly's technical capabilities, operational advantages, and mission value.
• Present technical information to operators, engineers, program managers, acquisition personnel, and senior government decision-makers.
• Support customer relationship development by providing technical expertise throughout the sales, evaluation, and deployment lifecycle.
• Conduct Dragonfly demonstrations, operator training, and mission support activities in classroom, laboratory, field, and operational environments.
• Support customer exercises, technology evaluations, operational testing events, and deployed mission activities.
• Develop and deliver mission-focused training and operational guidance to maximize customer effectiveness and system utilization.
• Travel throughout the United States and internationally to support demonstrations, training events, exercises, customer deployments, and operational support requirements.
• Assist customers in developing Concepts of Operation (CONOPS), mission workflows, tactics, techniques, and procedures (TTPs), and employment strategies.
• Troubleshoot hardware, software, networking, and RF-related issues in tactical, field, and austere operating environments.
• Provide direct operational support to ensure successful deployment, integration, and employment of Dragonfly capabilities.
• Support mission execution and customer success by identifying and resolving technical and operational challenges.
• Act as the liaison between operational users and engineering teams to ensure customer requirements are accurately represented in product development efforts.
• Gather, document, prioritize, and communicate operational requirements, feature requests, and customer feedback.
• Collaborate with software, hardware, and systems engineers to improve user workflows, interfaces, and mission-focused capabilities.
• Support validation and refinement of new capabilities based on customer feedback and operational observations.
• Identify and develop new operational applications for Dragonfly across Electronic Warfare (EW), Signals Intelligence (SIGINT), Electronic Intelligence (ELINT), Electromagnetic Spectrum Operations (EMSO), Intelligence, Surveillance, and Reconnaissance (ISR), and related mission areas.
• Evaluate emerging operational requirements and customer use cases to identify opportunities for future capability development.
• Provide operational insight to inform product roadmaps, capability enhancements, and strategic growth initiatives.
• Help expand Dragonfly adoption by identifying new mission sets, customer communities, and operational employment opportunities.

What You Have Done

• 4+ years of experience in Electronic Warfare (EW), Signals Intelligence (SIGINT), Electronic Intelligence (ELINT), Technical Signals Analysis, Technical Surveillance Countermeasures (TSCM), Electromagnetic Spectrum Operations (EMSO), SATCOM, or related RF-focused disciplines.
• Worked with RF collection, monitoring, direction-finding, geolocation, spectrum monitoring, or communications systems.
• Demonstrated understanding of Electromagnetic Spectrum Operations (EMSO), including EW, SIGINT, RF communications, and spectrum awareness.
• Supported, operated, maintained, or integrated tactical communications, ISR, EW, SIGINT, or RF sensing systems.
• Experience with HF, VHF, UHF, microwave, and SATCOM communications technologies.
• Worked in Windows and Linux operating environments.
• Presented technical concepts to both technical and non-technical audiences.
• Collaborated across operational, engineering, and customer organizations to solve complex mission challenges.
• Demonstrated strong written, verbal, and presentation communication skills.
• Worked independently in customer-facing, operational, or field-deployed environments.
• Ability and willingness to travel minimum of 25% in support of customer engagements and mission activities.