Mission Operations Specialist (Program)

About the role

Saronic Technologies seeks a Mission Operations Specialist to join our dynamic team. This role is critical in bridging our autonomous surface vessels with our partners and customers, ensuring seamless integration and support.

Responsibilities

• Provide on-site technical support and assistance to partners and customers during product integration, installation, commissioning, and ongoing operations.
• Troubleshoot and resolve complex technical issues related to our autonomous surface vessels, systems, and software.
• Collaborate with partners and customers to integrate our autonomous surface vessels into their existing systems and infrastructure.
• Ensure seamless interoperability and compatibility between our products and their operational environment.
• Support system-level testing and validation activities.
• Conduct training sessions and workshops to educate partners and customers on the operation, maintenance, and troubleshooting of our products.
• Develop training materials, user guides, and technical documentation to facilitate knowledge transfer and best practices.
• Provide remote technical support to partners and customers, leveraging communication tools and remote access capabilities.
• Diagnose and troubleshoot issues, guide users through problem resolution, and escalate complex issues to the appropriate teams for further investigation.
• Participate in field testing and validation activities at partner and customer locations.
• Collect data, assess performance, and provide feedback to the engineering and design teams.
• Collaborate with cross-functional teams to address any identified issues and implement necessary improvements.
• Build strong relationships with partners and customers by delivering exceptional technical support and fostering effective communication.
• Understand their needs, gather feedback, and advocate for their requirements internally.
• Collaborate with internal and external stakeholders to define goals, objectives, and deliverables.
• Act as a technical liaison between partners/customers and Saronic internal teams.
• Identify opportunities for process improvements and product enhancements based on customer feedback and on-site experiences.
• Collaborate with internal teams to implement changes and contribute to the ongoing improvement of our products and services.
• Work between internal and external stakeholders such as DoD customers, facilitating communication, managing expectations, and ensuring mission or program requirements are met.
• Support the team through development of comprehensive mission plans, considering factors such as route optimization, environmental conditions, and risk mitigation to achieve desired outcomes.
• Operate ASV operations during missions, monitoring vessel performance, sensor data, and mission progress in real time.
• Troubleshoot technical issues and implement contingency plans to ensure mission continuity.
• Maintain situational awareness of maritime environments and adjust mission parameters as needed.
• Collect, analyze, and interpret data acquired during ASV missions to derive actionable insights.
• Generate comprehensive mission reports detailing key findings, observations, and recommendations.
• Provide feedback to the engineering and development teams for continuous improvement of ASV capabilities.
• Ensure compliance with regulatory requirements, DoD policies, and industry standards related to ASV operations.
• Implement safety protocols and procedures to mitigate operational risks and ensure personnel safety.

Qualifications

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a related field. Advanced degree preferred.
• Minimum of 3 years of experience in a field support or customer-facing technical role, preferably with complex hardware or software systems.
• Demonstrated success in project coordination and leadership in current role.
• Strong organizational and time management skills, with the ability to handle multiple projects simultaneously.
• Excellent interpersonal and communication skills, with the ability to effectively collaborate with team members, stakeholders, and senior management.
• Strong leadership qualities, including the ability to motivate and inspire team members.
• Able to certify as “fit for work” by demonstrating ability to swim and tread water, lift up to 75 lbs., and spend extended time periods on the water.
• Prior SOF and Military experience working with the DoD or other government agencies is a plus or equivalent experience.
• Experience in maritime operations, particularly with autonomous or unmanned systems is a plus.
• Proficiency in mission planning software, GIS tools, and maritime navigation systems.
• Strong technical knowledge of autonomous systems, robotics, or marine vessels, including their integration, operation, and troubleshooting.
• Excellent problem-solving and analytical skills, with a track record of diagnosing and resolving complex technical issues in real-world environments.
• Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders.
• Customer-oriented mindset with a passion for delivering exceptional support and building long-term relationships with partners and customers.
• Familiarity with remote support tools and troubleshooting methodologies.

Benefits

• Medical Insurance: Comprehensive health insurance plans covering a range of services.
• Saronic pays 100% of the premium for employees and 80% for dependents.
• Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care.
• Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents.
• Time Off: Generous PTO and Holidays.
• Parental Leave: Paid maternity and paternity leave to support new parents.
• Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses.
• Retirement Plan: 401(k) plan with company match.
• Stock Options: Equity options to give employees a stake in the company’s success.
• Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage.
• Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline.
• Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office.