Mission Operations Coordinator, Houston

About the Role

Our team is looking for a Mission Operations Coordinator to schedule, coordinate, and optimize allocation decisions across multiple operational missions and geographies to meet Nuro’s challenging goals. As a key part of the Mission Operations team, you will use your independent judgment daily to respond to the dynamic nature of operations. You will be responsible for understanding operations plans, translating them into schedules, optimizing allocations as things change, supporting drivers to meet team and program goals, handling emergencies and troubleshooting with composure, and leading continuous improvement projects to automate processes. You will collaborate closely with cross-functional stakeholders to ensure the team’s work aligns with company metrics.

Responsibilities

• Scheduling & Coordinating:
  • Understand Nuro’s fleet operations and team capacities by geography.
  • Coordinate full shifts of fleet operations (testing, manual data collection, and documenting shift activities) across multiple geographies.
  • Translate weekly plans into schedules with daily operator assignments and ensure execution, capturing plan vs. actual insights.
  • Ensure procedures and checklists are followed, with proper escalation as needed.
  • Update and publish daily shift reports and handoff notes.
  • Act as customer support for commercial deliveries, interacting with merchants and customers, and escalate issues as necessary.
• Troubleshooting & Emergency Response:
  • Serve as the initial point of escalation for technical, software, and emergency situations, handling them with composure.
  • Communicate effectively with operators in the field and respond as needed.
• Program Management:
  • Drive workflow optimization and automation efforts for Mission Operations, collaborating with key stakeholders.
  • Synthesize data to drive plan vs. actual insights and optimize planning workflows.
  • Lead initiatives to ensure communication and alignment with processes and policies.

Qualifications

• 1+ year of experience in resource planning, allocation, optimization, and reporting, ideally in fleet management, autonomous driving, or logistics.
• Ability to implement and manage shift schedules, including rotations.
• Proficiency in data synthesis and tools like Google Sheets, Data Studio, or Looker to drive operational insights.
• Ability to work independently, solve problems, and resolve issues.
• Comfortable in a fast-paced, dynamic environment with a willingness to assist where needed.
• Exceptional interpersonal and communication skills.
• Flexibility to adapt to changing business needs and schedules.

Preferred Qualifications

• 2+ years of experience in resource planning, allocation, and optimization.
• 2+ years of experience in the AV or delivery industry.
• BA/BS degree or equivalent practical experience.

Pay

For this position, the reasonably expected base pay range is between $55,800 and $75,390. Your base pay will depend on factors such as experience, qualifications, education, location, and skills. This position is also eligible for an annual performance bonus, equity, and a competitive benefits package.