Mission Operation Engineer

Responsibilities

• User Support: Serve as Tier I help desk support, leveraging your Intelligence Community experience to answer questions and monitor help desk platforms to ensure mission continuity.
• Troubleshooting technical issues and analytical workflows.
• User Engagement: Conduct comprehensive classroom training at our Denver facility, travel to customer locations for on-site training delivery, facilitate virtual training sessions for remote users, and provide software demonstrations to government leadership during technical exchange meetings and monthly program management reviews.
• Engineering Support: Represent user perspectives and workflows in development meetings, ensuring software meets real-world operational needs, test and evaluate pre-release software, and triage and capture reported software defects.

Qualifications

• Required: Active Top Secret security clearance with Poly, minimum 5 years of Military or Intelligence Community experience, proficiency in at least one Intelligence Community discipline, demonstrated experience in customer service roles, team-first approach with ability to work across functional groups, strong analytical skills with ability to troubleshoot complex issues, exceptional verbal and written communication skills, willingness to travel up to 25% of the time.
• Desired: Prior instructional or training experience, familiarity with tools such as Jira, Grafana, Confluence, or Kibana, experience with FADE applications including MIST, Watchbox, Linx, Reports, Sheets, & Drive.