Mission Learning Consultant - Youth Engagement

About the role

The Mission Learning Consultant delivers workforce development learning content in diverse environments and for diverse communities. Works closely with the program managers in conducting needs assessments, identifying solutions, developing content and curriculum in an environment of continuous improvement. Implements strategies to achieve the goals for the organization and Mission programs. Implements, revises, and sustains policies, procedures and programs.

Principal Duties

• Facilitate and/or deliver training and educational programs that engage learners, meet learning objectives and overall performance targets.
• Create diverse learning experiences through a range of mediums, including virtual learning environments.
• Anticipate emerging trends, interests and needs in workforce learning and development.
• Partner with Mission leaders and program managers to evaluate learning needs, identify solutions from a library of learning options, and customize as needed to drive learning outcomes.
• Updates existing programs by applying new delivery methodologies, learning trends and solutions that maintain the quality training program or learning initiative.
• Partner with and coach speakers on content to ensure a high standard of delivery.
• Prepare and coordinate logistics, materials, technology, and classrooms for training activities.

Technical Skill

• Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations.

Community Engagement

• Champions Goodwill’s community engagement initiatives and serves as an ambassador for Goodwill in the wider community.

Requirements

• Two years of college education or experience equivalency, and a minimum of 3 years’ experience in Human Services, Learning & Development, adult learning or other related field.
• Understanding of learning theory and training principles, tools, and best practices.
• Proficiency with Microsoft Office suite (Excel, OneNote, Outlook, PowerPoint, Publisher, Word).

Cultural Competencies

• Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service.
• Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles.
• Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications.
• Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities.
• Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure.
• Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.

Physical/Sensory Demands

• Remain stationary for extended periods of time, repetitive use of hands and vision required while using computer keyboard and work with electronic information, ability to hear and communicate on phone and in person, moves about to accomplish tasks, ability to travel to multiple sites.

Benefits

• Competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more.