Mission Case Worker

The Mission

The Mission Case Worker supports Case Managers with resource coordination: initiating referrals, confirming eligibility requirements, supporting appointment scheduling, and completing follow-up to confirm resource connections.

Responsibilities

• Support Case Managers with resource coordination: initiating referrals, confirming eligibility requirements, supporting appointment scheduling, and completing follow-up to confirm resource connections.
• Conduct needs screening and gather information to support appropriate resource matching; identify access barriers (documentation, transportation, scheduling) and help service seekers navigate next steps.
• Maintain and continuously update a resource catalog and partner contacts; share updates with the team.
• Cookordinate supportive services processing (as applicable): collect required documentation, communicate with vendors/providers, track distribution (e.g., vouchers), and gather invoices/receipts for approval and audit readiness.
• Track referral status and service seeker follow-through; identify patterns or recurring barriers and communicate to Case Managers/Program Manager for plan adjustments.
• Provide customer support to service seekers by answering questions, explaining processes, coordinating reminders and meeting logistics, and appropriately escalating complex needs to the Case Manager or other designated team members.
• Meet with service seekers through a combination as required by the program model (eg., in-person/virtual/community-based meetings), primarily for resource connection and follow-up.
• Document service seeker contacts, referrals, supportive services, and outcomes accurately and on time in required systems; maintain confidentiality and data integrity.
• Participate in staff training, team meetings, and continuous improvement activities; contribute operational insights on resource flow and partner performance.
• Maintain flexible scheduling when needed for service seeker engagement, consistent with program practices.
• Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments.
• Periodically serves as a team member or subject matter expert on formal or department projects.
• Effectively engages in change affecting her/him, communicating appropriately with supervisor.
• Uses skills to solve problems of routine complexity; able to identify root cause, interpret data, and resolve issues.

Requirements

• Two years of college education or experience equivalency, and a minimum of 1 year experience.
• Experience in resource coordination, human services support, customer service navigation, or similar service seekers-facing support work.
• Strong working knowledge (or ability to learn) community resources and eligibility considerations; ability to maintain accurate resource information.
• Strong organizational skills, attention to detail, and ability to manage documentation and follow-up deadlines.
• Proficiency in Microsoft Office; ability to learn/use case management and tracking systems.
• Must have a valid Driver’s License, a vehicle, and insurance coverage and willing to drive within the program service area to meetings.
• Spanish preferred (program dependent).