Mission Assurance Center Operator

About the Role

Monitor enterprise technology environments using dashboards, monitoring platforms, and automated alerts. Proactively identify, investigate, and respond to system, network, application, infrastructure, and service issues. Maintain awareness of the overall health and availability of technology services across various environments. Document incidents, operational events, service interruptions, and related actions in the service management system. Support incident coordination by tracking actions, next steps, and communication needs during service-impacting events.

Requirements

• Associate degree in Computer Science, Information Technology, Management Information Systems, or related discipline preferred.
• Minimum of two to four years supporting technology operations, service desk, network, or systems administration.
• Experience working in an operations or monitoring center environment is preferred.
• Knowledge of monitoring, observability, event management, and service management practices.
• Strong troubleshooting, analytical, and prioritization skills with attention to detail.

Benefits

Upon completion of the waiting period, consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

What’s in It for You

• Opportunity to work in a dynamic and supportive environment.
• Engage in continuous improvement and operational excellence.
• Collaborate with diverse technical teams and stakeholders.
• Gain valuable experience in enterprise technology monitoring and incident management.
• Be part of a forward-thinking organization committed to innovation and growth.

Location: Waukesha, WI